Railbike Guide

Revolution Rail Co.; Unity (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Revolution Rail Co. in Unity, Maine is hiring a Rail Bike Guide. The role involves leading outdoor tours, assisting customers with check-ins, and maintaining station operations. Ideal candidates are energetic and enjoy nature, possess strong communication skills, and can manage physical tasks. Safety and exceptional customer service are paramount. This position offers a unique opportunity to work outdoors and engage with visitors.

Qualifications

• Ability to team-lift rail bikes and pedal for multiple hours.
• Comfortable working outdoors in varying weather conditions.
• Ability to engage with and guide groups of customers.

Responsibilities

• Check-in customers for rail bike tours.
• Provide customer service and answer questions.
• Lead rail bike tours and ensure safety.

Skills

Physical fitness

People and communication skills

Customer service

Strong work ethic

Team player

Computer skills

Job description

Overview

Revolution Rail Co. is seeking dynamic & energetic people for our Rail Bike Guide position. Those who enjoy interacting with people and like working outdoors are the ideal candidate. They will work closely with our management team to provide guided rail bike tours, support the customer experience, and gather occasional content for social media.

Responsibilities

• Assist with daily station operations: check-in customers arriving for rail bike tours, answer phones and respond to emails, book reservations over the phone and in-person, etc.
• Chat with walk-in customers: answer any questions they may have, provide an overview of the rail bike tours, etc.
• Assist with the station gift shop: process transactions via cash/card, restock merchandise, maintain cleanliness and organization
• Assist with daily and weekly tasks to maintain a clean and attractive station environment
• Communicate regularly and effectively with other rail bike guides regarding customer flow
• Create a fun & memorable experience for customers
• Lead groups on railbike tours
• Develop an understanding of the RevRail customer experience, our excursions, and environmental awareness
• Ensure the safety & wellbeing of all participants.
• Deliver safety briefings and history talks (will train)
• Make minor repairs and adjustments to rail bikes (will train)
• Provide first aid and emergency response as needed (will train)
• Fulfill other duties set out by management

Qualifications

• Physical fitness: ability to team-lift two-seat and four-seat rail bikes (180-220lbs) with assistance and pedal a railbike for 2-hour time blocks 3-4 times a shift
• Love of nature and being outdoors
• Have excellent people and communication skills
• Provide professional, friendly customer service in all interactions
• Have a great attitude
• Strong, consistent work ethic; team player
• Computer skills
• Ability to work in various weather conditions
• Ability to speak in front of medium/ large groups
• Work well in a busy and dynamic work environment
• Valid Driver's License (preferred)