Rail Operations Support System Coordinator (OSS)

King County, WA; Seattle (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

King County Metro Transit's Rail Division is seeking a Rail Operations Support System Coordinator to help plan, develop, and maintain systems and procedures that support daily operations and payroll data accuracy. This role requires collaboration with multiple teams, proficiency in HASTUS, and the ability to adapt to a fast-paced transit environment while upholding equity and safety.

Career Service appointment of current eligible KC employees; probationary period applies; some positions may

Qualifications

• Comprehensive knowledge of the ATU Local 587 Labor Agreement affecting Rail Operations.
• Ability to analyze data to identify trends and inform actions.
• Knowledge of automated information systems and HASTUS; troubleshoot problems.
• Ability to communicate technical transport information to non-technical audiences.
• Ability to work with a diverse group and manage multiple projects.

Responsibilities

• Plan and conduct Rail Operator picks using automated systems.
• Validate payroll transfers and coordinate base assignments.
• Manage Rail Supervisor assignments including relief picks.
• Develop and test methods to improve automated systems and releases.
• Troubleshoot system problems and coordinate with technical staff.
• Represent Rail Operations on special projects and negotiate procedures.
• Resolve time-sensitive payroll and HASTUS issues.
• Perform other duties as assigned.

Skills

ATU 587 knowledge

Data analysis

HASTUS knowledge

Technical communication

Microsoft Excel

Team collaboration

Tools

HASTUS

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Summary

Learn how Metro connects you with what matters

King County Metro Transit's Rail Division Operations Support team

has an exciting opportunity for current eligible King County Metro Transit Employees in a position represented by ATU 587 who are interested in a career service position as a Rail Operations Support System Coordinator (Transit Operations Support System Coordinator). All applicants must complete any King County probation period.

The selected candidate will help with the planning, developing, and maintaining essential systems and administrative procedures to support daily operations and the accuracy of data in accordance with the ATU Local 587 Labor Agreement. The most competitive candidate has demonstrated the ability to maintain high-performance levels for service-related processes, implementing improvement activities where necessary, and is proficient in utilizing HASTUS to monitor and manage payroll and support functions to ensure optimal service.

About Link Light Rail

King County Metro Transit's Rail Division manages and maintains Sound Transit's Link light rail service. Link Light Rail is a 2-line operation of 55+ miles between Lynnwood, Federal Way, and Downtown Redmond. Additional expansions to the Link system will be coming online for years to come.

Who May Apply

This position is open to current Career Service King County Employees in a position represented by ATU 587 that have successfully passed their probationary period. First preference will be given to any candidate currently in the following King County Metro classifications: Bus Supervisor, Rail Supervisor, O&M Supervisor with previous Rail Supervisor experience, Senior Schedule Planner, or Transit Operations Support System Coordinator (OSS Coordinator).

Position Information

This recruitment will be used to fill one (1) Career Service position and may be used to create the eligibility list for future vacancies valid for 12 months.

Work Schedule

This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. The workweek is normally 40 hours, Monday through Friday. Typical work hours are between 6:00 a.m. and 6:00 p.m. Extended and/or flex scheduled work hours may be required to respond to service needs. This position performs on-call duties which will require occasional evening, night, and/or weekend work.

Work Location

Employees may report to any of the following locations: Rail Operations and Maintenance Facility Central (OMFC) at 3407 Airport Way S, Seattle WA 98134, Rail Operations and Maintenance Facility East (OMFE) at 1925 120th Ave NE Bellevue WA 98005, and/or any other locations based on business needs.

Application Process

Please Complete The Following

• An online King County application, updated with all relevant work history going back 10 years (or more, if necessary), with all duties and reasons for leaving explained clearly
• A letter of interest that describes how this position fits with your career goals, and the most competitive skills and qualifications that make you the best candidate for the role
• Answer the supplemental questions in their entirety

For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: [phone].

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

As a Rail OSS Coordinator, You Will

• Plan and conduct Rail Operator picks utilizing automated computer systems and applications
• Validate payroll transfer between automated systems each pay period; coordinate base assignments for system board operators; update associated records and data in automated systems
• Manage Rail Supervisor assignment picks and bi-weekly assignments for Rail Supervisors that include relief picks
• Develop methods to improve automated systems, applications, and functionality to better support transit operations; test system customizations, upgrades, and new releases; test and support peripherals, systems, and applications
• Troubleshoot and resolve user-encountered system problems and breakdowns; coordinate with technical staff as required.
• Represent Rail Operations on special projects and provide expertise in operational procedures and requirements of negotiated agreements
• Work with others to resolve time-sensitive payroll and HASTUS issues
• Perform other duties as assigned

Experience, Qualifications, Knowledge, Skills

We are looking for candidates who have the following minimum qualifications:

• Comprehensive knowledge of the ATU Local 587 Labor Agreement involving Rail Operations employees or staffing requirements for Rail Operators and Rail Supervisors with the ability to interpret and determine the ramifications of collective bargaining agreements, historical practices, and other policies and procedures
• Skill in analyzing data to identify trends and to make recommendations on a specific course of action
• Knowledge of automated information systems and requirements, including HASTUS; skill in troubleshooting and resolving problems
• Demonstrated ability to communicate technical transportation-related information to non-technical transportation audiences
• Ability to work with a diverse group of individuals
• Ability to handle several projects simultaneously
• Ability to develop and maintain tracking systems to support assigned work responsibilities
• Understanding of transportation scheduling and work assignment techniques
• Experience with data processing techniques and principles
• Demonstrated ability to use Microsoft Excel, Word, and Access
• Work with others to resolve time-sensitive payroll and HASTUS issues

The most competitive applicants for this position will also possess these desirable qualifications:

• Familiar with the Rail Operator and Rail Supervisor Pick processes
• Familiar with the Rail Supervisor biweekly assignment process
• Attention to detail while working in a high-traffic environment
• Skilled in developing and maintaining relationships with various stakeholders
• Knowledge of the payroll process
• Work with GIRO to resolve ongoing HASTUS issues and practices

Licensing, Certification And Other Requirements

• A valid Washington State Driver License or if you possess an out-of-state driver’s license, you must obtain a WA state license within 30 days of hire

Supplemental Information

For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: [phone].

Selection Process

Applications will be screened to determine whether candidates meet the minimum qualifications outlined in this job announcement, and for clarity, completeness, and responsiveness to the application instructions below. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes. Start dates may be coordinated with the applicant’s current supervisor to accommodate the business needs of Metro Transit.

Safety Responsibilities For An Employee

• Responsible for understanding this policy and their role in safety
• Report all safety concerns
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system

Union Membership

This position is currently non-represented; however, it may be represented by a union in the future.

Class Code

250600

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.