Radiology Support Specialist- Weekend Nights, Full-time

WVUH West Virginia University Hospitals; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking an administrative support professional to coordinate radiology workflows and act as a liaison for internal and external customers. The role supports reading room operations, ensures timely communications, and assists with EPIC chart management and daily VA operations.

The position requires a high school diploma with related radiology support experience or enrollment in an accredited radiology/alied health program, and offers exposure to a busy

Qualifications

• High School diploma or equivalent with two (2) years of related experience OR one year of radiology administrative or clinical support OR enrollment in an accredited Radiology or allied health program.
• Experience in radiology admin workflows and liaison responsibilities is preferred.
• Familiarity with EPIC and medical record policies is a plus.

Responsibilities

• Coordinate reading room workflow with physicians and clinical teams.
• Serve as main liaison for radiology and external customers.
• Route verbal communications and requests accurately and timely.
• Answer phones and route calls across all hours of operation.
• Track call volumes and generate reports as required.
• Provide information to radiologists from referring physicians and document requests.
• Monitor reading worklists and ensure timely interpretation completion.
• Manage EPIC in-baskets and chart deficiencies, scanning, and record retrieval.
• Prepare export images per HIM policy and maintain workspace organization.
• Escalate IT issues and monitor physician scheduling.

Skills

Office procedures

Medical records

Computer skills

Microsoft Office

Communication

Patient privacy

Decision making

Education

High School diploma

Radiology program enrollment

Tools

EPIC

Job description

Assists the department of radiology with all matters related to the coordination and delivery of radiologic imaging interpretation. Serves as a liaison for the Department of Radiology practicing service excellence in all interactions.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent AND Two (2) years additional training or related experience OR; High School diploma or equivalent AND One (1) year of radiology administrative or clinical support OR; High School diploma or equivalent AND Currently enrolled in an accredited Radiology program or other accredited allied health program.

CORE DUTIES AND RESPONSIBILITIES:

• Provides for optimal radiology reading room workflow by working closely with physicians, administrative and clinical teams to anticipate and support the needs based on departmental procedure volumes and call requests.
• Acts as the main liaison for radiology providing superior levels of service at all times for both internal and external customers.
• Ensures by direct or indirect involvement that all verbal communications request to and from the reading room are proxied and routed appropriately in an accurate, efficient and timely manner.
• Ensures all phones are answered and calls routed as appropriate during all hours of operation.
• Tracks and monitors call volumes and prepares reporting as required.
• Responds to requests from Radiologists when there is a need to provide or obtain information from a referring physician. Tracks and reports all requests for quality validation.
• Monitors reading worklists for timely completion of interpretation, providing regular reporting on turn‑around times. Ensures are studies are finalized as per departmental standards of practice.
• Handle chart control tasks for Radiologist including EPIC in-baskets, EPIC chart deficiencies, scanning documents into EPIC and locating patient medical record information in EPIC.
• Composes correspondence in response to routine inquiries frequently without instruction or review.
• Monitor exam protocol work list to alert radiologist to cases that are awaiting attention.
• Track and investigate external studies as requested. Enter orders as required to facilitate the importing of external studies for comparison and/or interpretation.
• Prepares images for export as requested as per HIM policy, functioning as an extension of HIM for any radiology requests.
• Ensures workspace is clean and office supplies are available and organized performing regular inventory of workstation environment.
• Escalates all IT issues and submits tickets as needed.
• Monitors physician schedule for coverage.
• Assists with daily VA operations.

PHYSICAL REQUIREMENTS:

• Incumbent will need manual dexterity in operating office equipment, including computer keyboard.
• Stand or sit for prolonged periods of time.
• Good vision is necessary in making use of the computer.
• Good hearing and speaking skill s are necessary in every day communication and use of telephone.

WORKING ENVIRONMENT:

• Work is performed in a normal office environment.
• Operate in a fast paced environment with minimal structure.

SKILLS AND ABILITIES:

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of medical records documentation requirements.
• Knowledge of institutional and unit policies, processes and forms.
• Strong computer skills, communication skills, and organizational skills.
• Ability to maintain patient confidentiality.
• Skill in utilizing computer software and online systems.
• Skill in operating office equipment.
• Ability to make decisions requiring interpretation and judgment.
• Ability to follow oral and written instructions and interpret institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to organize and prioritize multiple tasks.
• Basic computer skills and familiarity with Microsoft Office.
• This position requires a high level of analytical and decision making skills.

Additional Job Description:

• Scheduled Weekly Hours: 36
• Shift: Night (United States of America)
• Exempt/Non-Exempt: United States of America (Non-Exempt)
• Company: WVUH West Virginia University Hospitals
• Cost Center: 8300
• UHA Radiology Admin and Research
• Address: 1 Medical Center Drive Morgantown West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is a West Virginia-based academic health system that provides the full continuum of healthcare services at 30 hospitals in West Virginia, Pennsylvania, Ohio, and Maryland. With more than 47,000 employees, of which 7,200 are providers, and $10 billion in total operating revenues, the WVU Health System is anchored by an 890-bed academic medical center and the 150-bed WVU Medicine Golisano Children’s Hospital in Morgantown, West Virginia. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.