Radiology Support Specialist- Weekend Nights, Full-time

WVU Medicine; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown seeks a Radiology Administrative Support professional to coordinate imaging interpretation workflow and serve as a liaison with clinical teams.

The role emphasizes service excellence, documentation in EPIC, and ensuring smooth communication between radiologists, referring physicians, and support staff. High school diploma and relevant radiology experience are required.

Qualifications

• High School diploma or equivalent + 2 years related experience or training.
• High School diploma or equivalent + 1 year radiology admin/clinical support experience OR
• Currently enrolled in accredited Radiology or allied health program

Responsibilities

• Coordinate radiology reading room workflow with physicians and teams.
• Serve as liaison providing superior service to internal and external customers.
• Route verbal communications to and from the reading room accurately and timely.
• Answer phones and route calls during all hours of operation.
• Monitor call volumes and prepare reporting.
• Assist Radiologists by obtaining information from referring physicians and tracking quality requests.
• Monitor reading worklists for timely interpretation and finalization per standards.
• Handle chart control tasks in EPIC and locate patient records in EPIC.
• Compose routine correspondence without instruction.
• Monitor exam protocol work lists to alert radiologists of cases needing attention.
• Enter orders to facilitate importing external studies for comparison and interpretation.
• Prepare images for export per HIM policy as extension of HIM for radiology requests.
• Maintain workspace and supplies; perform regular inventory.
• Escalate IT issues and submit tickets as needed.
• Monitor physician schedule for coverage.
• Assist with daily VA operations.

Skills

Office administration

Medical records knowledge

Microsoft Office

Communication skills

Confidentiality

Data entry

Organizational skills

Multitasking

Education

High School diploma or equivalent

Radiology admin/clinical support experience

Currently enrolled in Radiology/allied health program

Tools

EPIC

Job description

Assists the department of radiology with all matters related to the coordination and delivery of radiologic imaging interpretation. Serves as a liaison for the Department of Radiology practicing service excellence in all interactions.

Minimum Qualifications

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE

• High School diploma or equivalent AND Two (2) years additional training or related experience OR;

High School diploma or equivalent AND One (1) year of radiology administrative or clinical support OR;

High School diploma or equivalent AND Currently enrolled in an accredited Radiology program or other accredited allied health program.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Provides for optimal radiology reading room workflow by working closely with physicians, administrative and clinical teams to anticipate and support the needs based on departmental procedure volumes and call requests.
• Acts as the main liaison for radiology providing superior levels of service at all times for both internal and external customers.
• Ensures by direct or indirect involvement that all verbal communications request to and from the reading room are proxied and routed appropriately in an accurate, efficient and timely manner.
• Ensures all phones are answered and calls routed as appropriate during all hours of operation.
• Tracks and monitors call volumes and prepares reporting as required
• Responds to requests from Radiologists when there is a need to provide or obtain information from a referring physician. Tracks and reports all requests for quality validation.
• Monitors reading worklists for timely completion of interpretation, providing regular reporting on turn-around times. Ensures are studies are finalized as per departmental standards of practice.
• Handle chart control tasks for Radiologist including EPIC in-baskets, EPIC chart deficiencies, scanning documents into EPIC and locating patient medical record information in EPIC.
• Composes correspondence in response to routine inquiries frequently without instruction or review.
• Monitor exam protocol work list to alert radiologist to cases that are awaiting attention.
• Track and investigate external studies as requested. Enter orders as required to facilitate the importing of external studies for comparison and/or interpretation.
• Prepares images for export as requested as per HIM policy, functioning as an extension of HIM for any radiology requests.
• Ensures workspace is clean and office supplies are available and organized performing regular inventory of workstation environment.
• Escalates all IT issues and submits tickets as needed.
• Monitors physician schedule for coverage.
• Assists with daily VA operations.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Incumbent will need manual dexterity in operating office equipment, including computer keyboard.
• Stand or sit for prolonged periods of time.
• Good vision is necessary in making use of the computer.
• Good hearing and speaking skill s are necessary in every day communication and use of telephone.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a normal office environment.
• Operate in a fast paced environment with minimal structure.

Skills And Abilities

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of medical records documentation requirements.
• Knowledge of institutional and unit policies, processes and forms.
• Strong computer skills, communication skills, and organizational skills.
• Ability to maintain patient confidentiality.
• Skill in utilizing computer software and online systems.
• Skill in operating office equipment.
• Ability to make decisions requiring interpretation and judgment.
• Ability to follow oral and written instructions and interpret institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to organize and prioritize multiple tasks.
• Basic computer skills and familiarity with Microsoft Office.
• This position requires a high level of analytical and decision making skills.

Additional Job Description

Scheduled Weekly Hours

36

Shift

Night (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

8300 UHA Radiology Admin and Research

Address

1 Medical Center Drive
Morgantown
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.