Radiology Service Representative

Beloit Health System; Beloit (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Beloit Health System seeks a Radiology Service Representative to support patient care in Imaging. The role involves scheduling, message handling, PHI security, and coordination with Radiologists and staff.

The position requires strong organizational and communication skills, ability to multitask in a fast-paced environment, and comfort with PACS/RIS workflows. Hours include 24 or 32 weekly, with Saturday rotation and on-site duties in the Imaging Administration department.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including keyboarding.
• Excellent organizational, verbal communication, and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to maintain confidentiality and protect PHI.
• Ability to learn prep information and exam compatibility.

Responsibilities

• Accurately records information when scheduling appointments and taking messages.
• Handles and screens phone calls, receives faxes and facilitates communication with staff and Radiologists.
• Directs patients to the correct waiting area.
• Completes all patient forms thoroughly and accurately; obtains signatures.
• Verifies prior authorization before scheduling any advanced medical imaging exams.
• Navigates computer software applicable to the Medical Imaging Department and its modalities.
• Maintains confidentiality of patient and employee information and records.
• Schedules appointments according to Imaging Department guidelines.

Skills

Customer service

Verbal communication

Interpersonal skills

Multitasking

Office software

Education

High school diploma or equivalent

Job description

Beloit Health System is looking to add a Radiology Service Representative to our Team!

• Shift: 1st
• Schedule: 7:30 am -5:30 pm
• Hours per week: 24 or 32
• Benefits Status: Eligible
• Department: Imaging Administration

The Radiology Service Representative performs various clerical functions to support patient care in all modalities of the Imaging Department

• Accurately records pertinent information when scheduling appointments and taking messages.
• Handles and screens phone calls, receives faxes and facilitates communication with staff and Radiologists.
• Directs patients to the correct waiting area.
• Completes all patient forms thoroughly and accurately. Obtains all necessary signatures on forms.
• Refers patient questions regarding insurance, billing, patient accounts, payments, and record transfer to the proper department.
• Verifies prior authorization before scheduling any advanced medical imaging exams.
• Demonstrates the ability to navigate and perform functions accurately and efficiently with the computer software applicable to the Medical Imaging Department and its modalities.
• Help family members with any questions regarding family member having a procedure Direct them to different areas Of the hospital.
• Schedule's appointments according to the Medical Imaging Department's guidelines and uses all options in an accommodating manner.
• Participates in opening and closing responsibilities and works Saturdays as needed on a rotational basis.
• Interacts in a positive, responsible, and cooperative manner with patients, families, physicians, coworkers, managers, and director.
• Receives messages through via various media and handles appropriately
• Completes and helps with record transfer requests accurately and/or coordinates record transfer personnel with patients as necessary.
• Ensures security of PHI. Maintains confidentiality of all patient and employee information and records, Beloit Health System financial information and business practices Handles problems independently and with sound judgement.
• Troubleshoots and/or problem-solves issues.
• Importing CD's and modifying demographic information to match RIS
• Scan documents into PACS
• Activate orders for outpatient services in the Medical Imaging area

JOB REQUIREMENTS

• High school graduate or equivalent required
• Basic computer skills including keyboarding
• Excellent organizational, verbal communication, and interpersonal relation skills to be utilized with coworkers, patients, and the public Ability to prioritize and multitask work
• Ability to work in a fast-paced environment while keeping information private and confidential
• Ability to learn various prep information and exam compatibility.
• Reporting Relationship: Medical Imaging PACS Analyst, Medical Imaging Clinical Manager and Department Director