Radiology Scheduler

Springfield Clinic; Springfield (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Springfield Clinic is looking for a Radiology Scheduler to manage inbound calls, verify patient information, and schedule radiology procedures across CT, MRI, Ultrasound, Mammography, Bone Density and Fluoro. You will ensure insurance eligibility and patient prep instructions are correct, while coordinating with technologists.

Customer service excellence, strong organization, and proficient computer/telephone skills are required. HIPAA compliance and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Excellent organizational and interpersonal communication skills.
• Strong computer and telephone skills with clear speaking voice.
• Ability to stay calm under stress and solve problems independently.
• Manual dexterity to operate keyboards and radiology equipment.

Responsibilities

• Answer calls for multiple Radiology modalities and schedule appointments.
• Verify patient information and insurance eligibility, including pre-cert.
• Schedule procedures using RIS (CT, MRI, Ultrasound, Mammography, Fluoro).
• Explain prep and dispense prep kits as needed.
• Check in/outpatients for Radiology procedures.
• Schedule interpreter services and complete reminder calls.
• Manage image releases with PACS and Release of Information.
• Build workers' compensation cases in IDX when applicable.
• Comply with OSHA and clinic policies; provide excellent customer service.
• Perform other duties as assigned.

Skills

communication

organizational skills

computer skills

telephone skills

problem solving

clear speaking voice

emotional control

manual dexterity

Education

High School diploma or GED

Job description

The Radiology Scheduler is responsible for answering incoming calls for multiple Radiology modalities, verifying patient information, including insurance and pre-certification information and scheduling appointments.

Job Relationships

Reports to the Diagnostic Imaging Operations Manager

Principal Responsibilities

• Communicate pending pre-certification information issues with technologists and Radiology management.
• Schedule procedures using Radiology Information System (RIS), including CT, MRI, Ultrasound, Mammography, Bone Density and Fluoro procedures. Verify insurance eligibility.
• Explain patient prep and dispense prep kits as needed.
• Task providers' offices when necessary.
• Complete reminder calls for future appointments.
• Ensure all outside images are obtained.
• Build worker's compensation cases in IDX when applicable.
• Manage all image release including using PACS to burn CDs and DVDs for patient transport and work with Release of Information to verify accurate documentation.
• Schedule interpreter services.
• Check in outpatients for Radiology procedures.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• High School graduate or GED required.

Knowledge, Skills and Abilities

• Ability to control emotions and maintain composure under stress, using tact and good judgment.
• Excellent organizational and interpersonal communication skills.
• Excellent computer and telephone skills.
• Self-motivated and able to problem solve.
• Clear, articulate speaking voice.
• The employee must be able to lift, walk, stoop and sit at a computer for long periods of time.
• Must possess manual dexterity to use keyboard and handle equipment and appliances.

Working Environment

• Medical office environment.
• Direct patient contact is involved.

PHI/Privacy Level

HIPAA1