Radiology Receptionist - Diagnostic Imaging - Poland Imaging

Mercy Health; Poland Township (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health in Ohio is seeking a Medical Imaging Receptionist to support Radiology operations. You will answer calls, relay messages, and coordinate with Radiologists, Technologists, and Management while maintaining confidentiality and accuracy.

The role requires high school diploma, BLS certification, and proficiency with PACS and standard office equipment. You’ll deliver friendly patient service, manage schedules, and handle clerical tasks to keep the radiology department running smoothly.

Qualifications

• High school diploma or GED required.
• BLS American Heart Association certification required.

Responsibilities

• Answer incoming calls and provide accurate messages; maintain friendly, professional communication with patients and staff.
• Consult Radiologists, Technologists, or Management as needed to support department operations.
• Operate the PACS system to retrieve patient exams and prepare reports or images as requested.
• Maintain inventory of office supplies and keep work area clean and organized.
• Coordinate with Radiology staff to ensure timely patient flow and efficient service.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High School Diploma or GED

Tools

PACS system

Radiology software

Job description

Summary

The Medical Imaging Receptionist works under the direction of the Radiology Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. The Receptionist consults Radiologists, Technologists, or Management as needed. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned.

Summary

The Medical Imaging Receptionist works under the direction of the Radiology Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. The Receptionist consults Radiologists, Technologists, or Management as needed. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned.

Essential Functions

• Serves as department receptionist welcoming the patient/client and other customers by offering service and assistance in a pleasant and professional manner. Communicates effectively with the Radiology staff and all of its customers to get tasks accomplished in a timely manner. Reports to superior all discrepancies in the work environment. Competently operates the phone system. Courteously answers the phone promptly, identifying self and refers calls to the proper place/person. Messages are clear and accurate.
• Utilize PACS system for retrieval of patient exams and reports, makes CD, films of images or electronic transmission per patient and physician requests. Contact of outside facilities for previous Mammography films. Perform other clerical duties in relation to digital and film images. Maintains confidentiality of litigation files and routes files in litigation to a secure area. Give reports by phone or facsimile to doctor’s offices, floors, and other departments. Retrieve digital reports and send to proper locations. Accurately handle incoming/outgoing mail according to department policy.
• Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed. Maintains cleanliness and neatness of work area.
• Adheres to work schedule, and schedules PTO time off in accordance to departmental policy. Attends departmental staff meetings and in-services as required. Adheres to all - established CareTIME / HR policies.
• Cooperates with all personnel in the proper conduct of the department. Maintains ethical relationships. Assist others in the department, requests assistance when necessary and demonstrates a team approach to patient care. Assist in developing the skills of students, trainees, or residents.
• Delivers on our Promise by always demonstrating excellent patient experience behaviors. Always conveys compassion and respect for the patient/customer and co-worker. Consistently delivers the best service experience utilizing the 5 Foot/10 Foot rule, Messages of Caring Out Loud, AIDET, I- care, and other Mercy Health customer experience tools and behaviors. (Note: Failure to perform satisfactorily in this essential function will block incumbent from a satisfactory performance evaluation rating.)

Requirements

Education: Minimum High School Diploma or GED

Licensure/Certifications: BLS American Heart Association.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]