Patient Services Coordinator - Radiology Front Desk

RadNet; Simi Valley (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA

Wellness dollars

401(k) match

Free imaging for family

Job summary

RadNet in California is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, schedule appointments, and provide clear directions in a fast-paced radiology environment.

You will work with back-office staff to ensure accurate patient information, safeguard PHI, and deliver world-class customer service while maintaining professional conduct and empathy with patients, families, and staff.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Professional conduct

Education

High School Diploma or GED

Job description

RadNet in California is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, schedule appointments, and provide clear directions in a fast-paced radiology environment.

You will work with back-office staff to ensure accurate patient information, safeguard PHI, and deliver world-class customer service while maintaining professional conduct and empathy with patients, families, and staff.