Radiology Patient Access Representative

Signature Healthcare, MA; Brockton (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Signature Healthcare, MA is seeking a Radiology Patient Access Representative to perform a range of detail‑oriented duties in arriving and registering patients in the radiology department. The role may include scheduling patient appointments and handling multiple tasks in a fast-paced environment.

The incumbent uses independent judgment, understands radiology policies, and works as a team player. Excellent customer service for internal and external customers is required, with duties including

Qualifications

• 1 year experience in medical or customer service working environment, radiology experience preferred.
• Medical Terminology
• Nextbar, Evicore and Meditech experience preferred.

Responsibilities

• Arrive and register patients in the radiology department.
• Schedule patient appointments and imaging procedures as assigned.
• Check payers' prior-authorization requirements and validate active coverage.
• Manage incoming phone calls in a positive, professional manner.

Skills

Customer service

Scheduling

Prioritization

Medical terminology

Phone handling

Team player

Tools

Nextbar

Evicore

Meditech

Job description

The radiology patient access rep performs a wide variety of detail oriented duties in the process of arriving and registering patients in the radiology dept. May be called upon to schedule patient appointments. Uses independent judgment, ingenuity and is self-motivated. The duties require knowledge of procedures and policies related to the Radiology Department and functions as a team player. Must be able to work in a fast paced environment and demonstrate the ability to prioritize multiple competing tasks and demands. Must have excellent customer service skills with both internal and external customers. Schedules appointments for imaging and other procedures as assigned. Checks for payers' prior-authorization requirements, validates active coverage. Manages incoming phone calls in a positive professional manner.

• 1 year experience in medical or customer service working environment, radiology experience preferred.
• Medical Terminology
• Nextbar, Evicore and Meditech experience preferred.