Radiology IT Support Engineer - L2

NTT DATA, Inc.; Frisco (TX); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA, Inc. is seeking an experienced Radiology IT Support Engineer (L2) to join our Frisco, TX team. You will administer PACS environments, ensure high availability of imaging workflows, and troubleshoot DICOM/HL7 interfaces across multi-site healthcare settings.

The role requires deep radiology IT expertise with DICOM, HL7, VNA and advanced visualization platforms, plus collaboration with vendors and infrastructure teams to drive operational excellence.

Qualifications

• 5+ years of Core Imaging Technologies in radiology.
• 5+ years Radiology Applications experience with relevant platforms.
• 5+ years Interface & Integration Technologies in healthcare IT.

Responsibilities

• Administer, monitor, and support PACS environments across sites.
• Troubleshoot HL7 interfaces and DICOM routing issues.
• Assist radiologists with workflow optimization and imaging applications.

Skills

PACS Administration

DICOM Protocols

HL7 Integration

RIS/PACS Workflow

VNA Administration

Modality Worklist

Image Lifecycle Management

Life Image LILA

MEDRAD

QPath

Enterprise PACS Solutions

Advanced Visualization Platforms

AI Imaging Analysis Tools

CT

MRI

Digital Radiography

Mammography

DICOM

HL7 (ADT, ORM, ORU)

TCP/IP Networking

VPN / Secure Data Exchange

Healthcare Interoperability

Education

Bachelor's Degree in relevant field

Tools

Life Image LILA

MEDRAD

QPath

Enterprise PACS Solutions

AI Imaging Tools

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Radiology IT Support Engineer - L2 to join our team in Frisco, Texas (US-TX), United States (US).

We are seeking an experiencedRadiology IT Support Engineer (L2) to provide advanced support, administration, troubleshooting, and optimization of radiology imaging environments. The role involves supporting enterprise PACS, VNA, diagnostic workstations, advanced visualization platforms, and radiology workflow applications across multi-site healthcare environments.

The ideal candidate should possess strong expertise in DICOM, HL7 integrations, modality connectivity, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.

Day to Day job Duties:

PACS & Imaging Systems Administration

• Administer, monitor, and support PACS environments, ensuring uninterrupted image acquisition, storage, retrieval, and distribution.
• Manage DICOM routing, modality worklists, image lifecycle management, archiving, and retention policies.
• Support enterprise and multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
• Perform PACS upgrades, configuration changes, patch deployments, and system maintenance activities.

Radiology Workflow & Integration Support

• Support integration of radiology modalities
• Ensure seamless interoperability between PACS, VNA, EMR/EHR, RIS, and diagnostic workstation environments.
• Troubleshoot HL7 interfaces including ORM, ORU, and ADT message flows.
• Resolve imaging workflow issues related to order management, exam routing, study reconciliation, and image distribution.

Advanced Visualization & Post-Processing Support

• Support advanced visualization platforms and diagnostic imaging applications.
• Assist radiologists and clinicians with workflow optimization and application usability issues.

Viewer & DICOM Utility Management

• Support diagnostic viewers, web viewers, and zero-footprint image viewing solutions.
• Manage DICOM utilities, QA tools, image-sharing platforms, and external image exchange systems.
• Troubleshoot viewer performance issues, image rendering problems, and study accessibility concerns.

Application & System Support

• Provide L2 support for radiology applications
• Coordinate with vendors and infrastructure teams for issue resolution

Performance Monitoring & Troubleshooting

• Diagnose and resolve:
• Modality connectivity issues
• Exam routing issues
• Radiologist workstation performance issues
• Application and database-related problems
• Perform root cause analysis (RCA) and implement preventive measures.

Basic Qualifications:

5+ years Core Imaging Technologies

• PACS Administration
• DICOM Protocols
• HL7 Integration
• RIS/PACS Workflow Management
• VNA Administration
• Modality Worklist Management
• Image Lifecycle Management

5+ years Radiology Applications

• Life Image LILA
• MEDRAD
• QPath
• Enterprise PACS Solutions
• Advanced Visualization Platforms
• AI Imaging Analysis Tools
• CT
• MRI
• Digital Radiography
• Mammography

5+ years Interface & Integration Technologies

• DICOM
• HL7 (ADT, ORM, ORU)
• TCP/IP Networking
• VPN and Secure Data Exchange
• Healthcare Interoperability Standards

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
• Experience working in hospital, diagnostic imaging, or healthcare provider environments.
• Exposure to cloud-based imaging platforms and enterprise imaging initiatives is an added advantage.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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Nearest Secondary Market: Fort Worth
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