Radiology Front Desk Scheduler

Jobtome; Village/Town of Mount Kisco (NY); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum Radiology in Mount Kisco, NY is seeking a friendly Radiology Front Desk Scheduler to join our team. You will handle patient information, insurance verification, and scheduling while providing excellent customer service in a fast-paced environment.

The role requires strong organizational skills, attention to detail, and the ability to work 40 hours per week, including rotating Saturdays. Join a team focused on delivering quality care and seamless patient experiences.

Qualifications

• High School diploma or GED required.
• At least 1 year of computer proficiency with Outlook, Excel, and Word.
• Customer service or healthcare experience required.
• Ability to work 40 hours per week.

Responsibilities

• Obtain accurate and updated patient information.
• Perform insurance verification on the date of service.
• Schedule radiology procedures.
• Maintain and file medical records.
• Check in and check out patients.
• Answer incoming/outgoing calls promptly and courteously.
• Coordinate referrals and follow-up appointments.
• Adhere to HIPAA and OSHA requirements.

Skills

Customer service

Microsoft Outlook

Excel

Word

Healthcare experience

Multi-tasking

Communication skills

Education

High School Diploma or GED

Tools

EPIC

Scheduling software

MS Office Suite

Job description

Optum NY/NJ, is seeking a Radiology Front Desk Scheduler to join our team in Mount Kisco, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Front Desk Scheduler to join our team. Radiology Front Desk Scheduler is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Work Schedule: A 40-hour work week between the hours of 8:00 am to 5:00pm, Rotating Saturdays from 8:00 am to 3:00 pm. Shift assignment will be determined by the supervisor.Location: 90 South Bedford Road, First Floor, Mount Kisco, NY 10549

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Scheduling radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File, Fax and maintain medical records
• Check In and Check Out patients
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously,
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Attend quarterly departmental trainings
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Ability to arrive on time and abide by the code of conduct per Optum\ UHG
• Cross-train and help in other locations if needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.Hr/uhgbenefits (http://uhg.Hr/uhgbenefits)

Required Qualifications:

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or Healthcare related experience
• Ability to abide by the code of conduct per Optum\ UHG
• Ability to work 40 hoursweek as listed in the job posting

Preferred Qualifications:

• Experience working with an electronic health record (EPIC)
• Knowledge of Radiology
• Knowledge of Medical terms
• Experience working with scheduling programs
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay:

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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