Radiology Assistant

Boston Medical Center; Boston (MA); On-site; USD 35,000 - 50,000; Part time

Job summary

A leading healthcare provider is seeking a Radiology Assistant to enhance Radiologist productivity through support tasks, including patient and physician communication, exam readiness, and customer service in a call center environment. Candidates should have a high school diploma and familiarity with medical terminology and healthcare environments.

Qualifications

• High School Diploma or equivalent required.
• Experience in healthcare or call center preferred.
• Coursework or certification in medical terminology necessary.

Responsibilities

• Manage incoming calls in a call center environment.
• Connect Radiologists with referring physicians for timely communication.
• Ensure readiness for exams and document communications.

Skills

Medical terminology

Customer service

Communication

Problem-solving

Education

High School Diploma or GED equivalent

Associate degree or post-secondary coursework in healthcare

Tools

Electronic Medical Records (EMR)

Radiology Information Systems (RIS)

Job description

POSITION SUMMARY :

Professional Radiology Assistant (PRA) to provide administrative/ancillary support to improve Radiologist productivity as part of the Radiology Concierge Service. Primary support functions include serving as a central point of contact on inbound calls for Radiologists, referring physicians, and technologists, connecting Radiologists with referring physicians, relaying urgent and non-urgent medical results to referring physicians, and facilitating exam reading readiness for timely and efficient exam dictation by the radiologist.

Position: Radiology Assistant

Department: SEMC MDs

Schedule: Part Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Triage, manage and direct incoming calls from referring physicians, technologists, and Radiologists within a call center environment
• Monitor system communication worklists and instant messaging requests - initiate appropriate action based on client guidelines to meet designated turnaround expectations
• Connect Radiologists with referring physicians to facilitate timely communication of exam results
• Call referring physicians on behalf of the Radiologists to ensure results are provided to the appropriate health care professional assisting in timely patient care. This includes faxing of exam reports upon request
• Reply to Radiologist requests for further exam preparation by facilitating exam readiness
• Document all communication and action took on individual exams
• Continually maintain a high level of customer service
• Adjust work hours and/or workdays to assure appropriate coverage to meet client needs
• Assist the Radiologist during downtime situations based on client needs
• Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity
• Perform other duties as assigned by displaying team spirit and self-growth, accepting projects and assignments
• Adhere to all RESPECT behavioral standards.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

JOB REQUIREMENTS

MINIMUM EDUCATION REQUIREMENT:

• Required Education:
  High School Diploma or GED equivalent.

• Preferred Education:
  Associate degree or completion of post-secondary coursework in a healthcare-related field (e.g., medical administration, health sciences, radiologic technology).

EXPERIENCE:

• Coursework or certification in medical terminology
• Experience or training in a healthcare, radiology, or call center environment
• Familiarity with electronic medical records (EMR) and radiology information systems (RIS)

Equal Opportunity Employer/Disabled/Veterans

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