Radiology Access Specialist- AMI (FT- 1.0 FTE, Day Shift)

Bozeman Health; Bozeman (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Bozeman Health is seeking a Radiology Access Specialist to serve as the first line of defense for patient safety and exam accuracy. You will ensure orders for imaging are compliant with criteria and prior authorization, while performing complex scheduling for Diagnostic Imaging procedures.

The role emphasizes exceptional customer service and critical thinking in a fast-paced hospital setting, with responsibilities spanning coordination of appointments, information sharing, and collaboration with

Qualifications

• Minimum: High School Diploma or Equivalent.
• At least 2 years of customer service experience.
• At least 1 year of medical office experience.
• Preferred: Associate Degree.

Responsibilities

• Prepares patients with pre-examination information & materials including administration of contrast media.
• Communicates professionally with medical and Radiology staff to ensure quality care.
• Ability to triage when necessary
• Coordinates complex appointment schedules and patient management for exams and procedures
• Provides quality customer service
• Participate in the implementation, monitoring, and improvement of the hospital quality indicators
• Other related duties and responsibilities as assigned.

Skills

Customer service

Medical office experience

Education

High School Diploma or Equivalent

Associate Degree

Job description

The Radiology Access Specialist acts as first line of insurance for patient safety to minimize exposure and risk. The position serves a critical role in insuring patient orders for imaging exams and procedures are in compliance with regulatory requirements including appropriate use documentation/criteria and prior authorization. This position provides complex scheduling services for all Diagnostic Imaging exams and procedures while demonstrating exceptional customer services and critical thinking skills.

Required

Minimum Qualifications

• High School Diploma or Equivalent
• Two (2) years of customer service experience
• One (1) year of medical office experience

Preferred

• Associate Degree

Essential Job Functions

• Prepares patients with pre-examination information & materials including administration of contrast media
• Communicates professionally with medical and Radiology staff to ensure quality care.
• Ability to triage when necessary
• Coordinates complex appointment schedules and patient management for exams and procedures
• Provides quality customer service
• Participate in the implementation, monitoring, and improvement of the hospital quality indicators
• Other related duties and responsibilities as assigned.

Knowledge, Skills And Abilities

• Demonstrate sound judgment, patience, and maintain a professional demeanor at all times
• Exercise tact, discretion, sensitivity, and maintains confidentiality
• Perform essential job functions successfully in a fast-paced environment
• Learn current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyze, organize, and prioritize work while meeting multiple deadlines
• Demonstrate the Bozeman Health SPIRIT values of: Service, People, Integrity, Respect, Improvement, and Teamwork.

Schedule Requirements

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

Lifting (Rarely – 30 pounds): Exerting force and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.

Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.

Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.

Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.

Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.

Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping and kneeling require flexibility and a wide range of motion in the spine and joints.

Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.

Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.

Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.

Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.

Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.

• Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.