Radio Sales Associate

Industrial Communications; Marshfield (MA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Healthcare plans

401(k) with company matching

Life insurance

Paid holidays & PTO

Employee referral bonus

Job summary

Industrial Communications in Marshfield, MA is seeking an entry-level Radio Sales Associate to support lead generation, CRM maintenance, and campaign coordination. You will collaborate with Sales Reps and Service to ensure timely responses, prepare materials for pitches, and keep customer data accurate.

You will gain hands-on experience in two-way radio and communications sales, with a clear path to Sales or Marketing roles, and you’ll enjoy comprehensive benefits and a standard 8am–4:30pm

Qualifications

• Strong organizational skills and attention to detail.
• Clear, professional written and phone communication.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Lead generation and marketing support; research and build targeted lead lists with Marketing.
• Maintain and update customer contact lists and accounts in the CRM; track records.
• Coordinate customer issues: assign, track, and close; keep customers and reps informed.
• Perform other administrative and sales support duties as assigned.

Skills

Organizational skills

Attention to detail

Written and phone communication

Microsoft Office (Excel, Outlook, Word

Education

Bachelor's or Associate degree in business/marketing/communications or related field

Tools

Salesforce

HubSpot

Ticketing system

Job description

The Radio Sales Associate keeps the Radio Sales team organized, informed, and responsive so our Sales Reps can spend more time selling. You will build lead lists and support campaigns with Marketing, prepare materials for rep pitches, keep customer contact records current, and track customer issues through resolution with our Service team.

This is an entry-level role and a natural first step toward a Sales Rep or Marketing position for someone who wants to learn two-way radio and communications sales from the ground up.

Key Responsibilities:

Lead generation and marketing support

• Research and build targeted lead lists (public safety agencies, municipalities, schools, utilities, healthcare, and commercial accounts) in partnership with Marketing.
• Assist with marketing campaigns, including email outreach, trade show and event logistics, and follow-up on campaign responses.
• Track campaign results and lead status in the CRM and report outcomes to Marketing and Sales.
• Receive and route inbound and campaign-generated leads to the appropriate Sales Rep.
• Prepare pitch materials, product sheets, proposals, and prepare account background ahead of sale rep customer meetings.

Customer records

• Maintain accurate, current customer contact lists and account information in the CRM.
• Audit records regularly for outdated contacts, duplicates, and missing information.

Customer issue tracking and service coordination

• Build and maintain a customer task and issue log covering open requests, service issues, and follow-ups.
• Coordinate communications between customers, Sales Reps, and the Service team so issues are assigned, tracked, and closed.
• Keep customers and reps informed of status and elevate overdue or high-priority items.
• Entering new customers and accounts into billing and customer systems.
• Processing radio and subscriber activations, deactivations, and account changes.
• Keeping customer and subscriber lists accurate for billing.
• Gathering order details, answering basic billing questions, and helping resolve discrepancies with the Radio Billing Administrator.

Other duties

• Perform other administrative and sales support duties as assigned.

Qualifications or skills required for this role:

• Associate or bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
• 1–2 years of experience in sales support, customer service, marketing, or a related role.
• Strong organizational skills and attention to detail; able to manage many open items at once.
• Clear, professional written and phone communication.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Preferred:

• Experience with a CRM (e.g., Salesforce, HubSpot) or ticketing system.
• Exposure to two-way radio, telecommunications, public safety, or technical B2B sales.

Personal attributes:

• Positive, resilient attitude.
• Coachable, with a drive for personal growth.
• Customer-first service orientation.
• Strong follow-through and ownership.
• Curious about technology.

What Success Looks Like:

• Sales Reps receive qualified leads and pitch materials on time, without chasing.
• Customer contact data is accurate and current.
• Every open customer issue has an owner, a status, and a next step in the log.
• Customers hear back promptly, and nothing falls between Sales and Service.

Location/Hours:

This is a full-time office-based position, based in our Marshfield, MA office, with occasional travel to customer sites, trade shows, and events.Regular business hours, with occasional extended hours around events or campaign deadlines.

Core office hours are Monday – Friday, 8 am – 4:30 pm, with a 30-minute unpaid lunch.

$28.00 -$30.00 per hour. The offer will be based on the job-related knowledge and experience of the candidate.

• Comprehensive healthcare plans including medical, dental insurance, and Healthcare Spending Account (HSA)
• 401(k) with company matching
• Life insurance
• Paid holidays and paid time off
• Employee referral bonus program

About Industrial Communications:

Founded in 1974, Industrial Communications has built a strong reputation through lasting customer relationships, industry expertise, and a commitment to excellence. For over 50 years, we have remained at the forefront of the telecommunications construction industry by investing in our people, infrastructure, and innovative wireless communication solutions.

At Industrial Communications, communication is more than our industry — it is the foundation of our culture. We foster an environment that encourages collaboration, professional growth, continuous learning, and long-term success. We welcome motivated individuals who are eager to grow within a dynamic and multifaceted organization, regardless of prior industry experience.

Industrial Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.