Radio Room Operator

Boston Housing; Boston (MA); On-site; USD 51,000 - 62,000; Full time

Job summary

Boston Housing Authority in Boston, MA, is seeking a Radio Room Operator to receive emergency and non-emergency calls, determine needs, and assign appropriate units for response. You will work under the Police Duty Supervisor and support coordination with city agencies.

Responsibilities include monitoring dispatch transmissions, utilizing CJIS/LEAPS/NCIC and CAD, and maintaining dispatcher notes. The role requires teamwork and a collaborative, security-conscious approach.

Qualifications

• Must be 19 years of age or older
• Must read, write and speak English
• Must have a high school diploma or GED
• No felony convictions
• Willing to work weekends, holidays, rotating and extended shifts
• Complete dispatcher training and maintain required certifications

Responsibilities

• Receives calls for service from tenants on an emergency and non-emergency basis
• Dispatches appropriate Police or other service units
• Uses CJIS/LEAPS/NCIC to check warrants, stolen vehicles, registrations and checks on suspects
• Uses CAD to issue reports and maintain dispatcher notes
• Monitors police and dispatch transmissions to detect crimes on BHA property
• Coordinates field response with BHA police, Boston Police and partners
• Assists Elderly Developments officers and tenants with maintenance problems
• Performs other related duties as required

Skills

Teamwork

Flexibility

Attention to detail

Education

High school diploma or GED

Certificate of higher education preferred

Tools

CJIS/LEAPS/NCIC access

CAD system

Job description

Salary Range: Starting Salary:: $56,784.00

Posting Date: Monday, September 28, 2026

Application Deadline: Tuesday, October 13, 2026

General Description:

Under the direct supervision of the Police Duty Supervisor, the Radio Room Operator is responsible for receiving emergency and non-emergency calls for service within BHA developments, determining the nature of the call and the needs of the caller and assigning the appropriate police, medical, fire or other emergency unit for response.
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Duties & Responsibilities:

• Receives calls for service from tenants on an emergency and non-emergency basis.
• Dispatches appropriate Police or other service units.
• Utilizes computers with CJIS, CHSB (LEAPS) and NCIC access to determine: active warrants, stolen motor vehicles, verify registrations of vehicles, conduct Board of Probation/ Parole record checks on suspects, arrestees and other individuals as requested by the appropriate police officer.
• Utilizes the computer system C.A.D (computer aided dispatcher) to issue officers complaint control reports numbers enter arrested suspects onto the appropriate screen and maintain dispatcher notes on all activities of the officers.
• Monitors Boston Police and area law enforcement dispatch transmissions to determine if crimes are being committed on BHA property.
• Coordinates field response between BHA police, Boston Police and other law enforcement or community/government partners using all available technology and resources
• Monitors and assists the BHA Senior Safety Division Officers in the BHA’s Elderly Developments.
• Assists tenants with maintenance problems.
• Performs other related duties as required.

Minimum Qualifications & Experience:

Must be 19 years of age or older. Must have a high school diploma or GED, a certificate of higher education is preferred. Must be a citizen of the United States. Must read, write and speak the English language. Can not have any felony convictions. Candidates will be subjected to a full Board of Probation (BOP) review. Must be willing to work weekends, holidays, rotating shifts, flexible shifts and extended tours of duty. Must successfully complete all dispatcher training and maintain certifications required to operate on the required systems or programs. Candidates must be able to be trusted with sensitive information. The ideal candidate must be able to work in a collaborative environment and be a willing participant in a team centered approach to service delivery. Candidates with knowledge and experience using computer systems and programs are desirable.

BHA BENEFITS:

BHA’s generous benefits package includes 14 paid Holidays, 3 Personal Days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

ABOUT US:

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

EQUAL OPPORTUNITY:

BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.