Radio Communication Specialist I

Santa Clara Pueblo Administrative; Espanola (NM); On-site; USD 42,000 - 66,000; Full time

Job summary

A Tribal Administration in Espanola seeks an Emergency Dispatcher to ensure the safety of community members by handling emergency calls. Responsibilities include relaying vital information to law enforcement, maintaining logs of incidents, and performing criminal history checks on applicants. The ideal candidate holds a High School Diploma and has strong problem-solving and communication skills. This role may require night and weekend shifts.

Qualifications

• High School Diploma or GED plus two years related experience.
• Must be able to be certified through applicable safety departments within one year.
• Certification in first aid and CPR is required.
• Strong analytical, interpersonal, negotiating and problem-solving skills.
• High school diploma or GED plus two years related experience or equivalent.
• Able to follow instructions in verbal or written format.
• Effective oral and written communication skills.
• Able to handle multiple tasks, meet deadlines and work under pressure.

Responsibilities

• Answer emergency and non-emergency phone calls.
• Dispatched information to law enforcement and emergency services.
• Maintain accurate logs of all incidents.
• Inputs essential information into NM DPS–linked databases and transmits it to law enforcement.
• Determines if applicants meet position requirements by performing criminal history checks.
• Administers Breathalyzer tests as required by courts.
• Records all court documentation per policies and procedures.
• Makes detention arrangements for offenders and coordinates with Canyon Rangers, Puye Rangers and Environmental Department as needed.
• Assists tribal courts with community service workers and maintains documentation.

Skills

Analytical skills

Interpersonal skills

Problem-solving skills

Communication skills

Ability to multitask

Education

High School Diploma or GED

Tools

Word processing software

Spreadsheets

Databases

Job description

Position Summary

Ensures the safety and security of all tribal and community members by responding to calls and relaying vital information to law enforcement personnel.

Essential Duties and Responsibilities

• Answers emergency and non-emergency phone calls and dispatches information to law enforcement officers in the field, fire, ambulance, emergency, or appropriate units.
• Ensures unit personnel safety by probing callers and relaying all vital and pertinent information. Serves as liaison between callers and law enforcement personnel.
• Maintains appropriate documentation and keeps accurate logs of all incidents and transmissions in accordance with policies and procedures.
• Enters essential information into database linked to NM Department of Public Safety and transmits information back to law enforcement personnel.
• Determines if law enforcement applicants meet requirements of position by performing criminal history checks.
• Administers Breathalyzer tests as required by courts.
• Records all court documentation according to policies and procedures.
• Makes detention arrangements for offenders.
• Answers calls and relays information to Canyon Rangers, Puye Rangers and Environmental Department as needed.
• Assists tribal courts with community service workers and maintains appropriate documentation.
• Contributes to a team effort by accomplishing related results as required.

Knowledge, Skills and Abilities Required

• Able to be certified through the NM Department of Public Safety and New Mexico Crime Information Center within one year of hire.
• Proficiency using word-processing, spreadsheets and databases
• Able to define problems collect data, establish facts and draw conclusions
• Strong analytical, interpersonal, negotiating and problem-solving skills
• Certified in first aid and CPR
• Able to follow instructions in verbal or written format
• Effective oral and written communication skills
• Able to handle multiple tasks, meet deadlines and work under pressure and high levels of stress

Minimum Qualifications

High School Diploma or GED plus two years related experience; or equivalent combination of education and experience.

Physical Requirements and Work Environment

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. The employee is regularly required to work nights and/or weekends.