Radio Communication Specialist I

Santa Clara Pueblo; Espanola (NM); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Santa Clara Pueblo Administrative seeks a skilled dispatcher to support safety services by responding to calls and relaying critical information to law enforcement and emergency units.

The role requires thorough documentation, data entry into DPS databases, and the ability to verify applicant backgrounds. Candidates should have high school diploma or GED and strong communication under pressure.

Qualifications

• High School Diploma or GED plus two years related experience; or equivalent combination of education and experience.
• Able to be certified through the NM Department of Public Safety and New Mexico Crime Information Center within one year of hire.
• Proficiency using word-processing, spreadsheets and databases
• Strong analytical, interpersonal, negotiating and problem-solving skills
• Certified in first aid and CPR
• Able to follow instructions in verbal or written format
• Effective oral and written communication skills
• Able to handle multiple tasks, meet deadlines and work under pressure and high levels of stress

Responsibilities

• Answers emergency and non-emergency phone calls and dispatches information to law enforcement officers in the field, fire, ambulance, emergency, or appropriate units.
• Serves as liaison between callers and law enforcement personnel and relays vital information.
• Maintains logs and documentation of incidents and transmissions according to policies.
• Enters essential information into NM DPS database and transmits to law enforcement.
• Determines if applicants meet requirements by performing criminal history checks.
• Administers Breathalyzer tests as required by courts.
• Records all court documentation per policies.
• Makes detention arrangements for offenders.
• Relays information to Canyon Rangers, Puye Rangers and Environmental Department as needed.
• Assists tribal courts with community service workers and maintains documentation.
• Contributes to team effort by accomplishing related results.

Skills

Analytical skills

Interpersonal skills

Negotiation skills

Problem-solving skills

Education

High School Diploma or GED

Tools

Word processing

Spreadsheets

Databases

Job description

Position Summary:

Ensures the safety and security of all tribal and community members by responding to calls and relaying vital information to law enforcement personnel.

Essential Duties and Responsibilities:

• Answers emergency and non-emergency phone calls and dispatches information to law enforcement officers in the field, fire, ambulance, emergency, or appropriate units.
• Ensures unit personnel safety by probing callers and relaying all vital and pertinent information. Serves as liaison between callers and law enforcement personnel.
• Maintains appropriate documentation and keeps accurate logs of all incidents and transmissions in accordance with policies and procedures.
• Enters essential information into database linked to NM Department of Public Safety and transmits information back to law enforcement personnel.
• Determines if law enforcement applicants meet requirements of position by performing criminal history checks.
• Administers Breathalyzer tests as required by courts.
• Records all court documentation according to policies and procedures.
• Makes detention arrangements for offenders.
• Answers calls and relays information to Canyon Rangers, Puye Rangers and Environmental Department as needed.
• Assists tribal courts with community service workers and maintains appropriate documentation.
• Contributes to a team effort by accomplishing related results as required.

Knowledge, Skills and Abilities Required:

• Able to be certified through the NM Department of Public Safety and New Mexico Crime Information Center within one year of hire.
• Proficiency using word-processing, spreadsheets and databases
• Able to define problems collect data, establish facts and draw conclusions
• Strong analytical, interpersonal, negotiating and problem-solving skills
• Certified in first aid and CPR
• Able to follow instructions in verbal or written format
• Effective oral and written communication skills
• Able to handle multiple tasks, meet deadlines and work under pressure and high levels of stress

Minimum Qualifications:

High School Diploma or GED plus two years related experience; or equivalent combination of education and experience.

Physical Requirements and Work Environment:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. The employee is regularly required to work nights and/or weekends.