Racquets Shop & Court Attendant

Paycom - ATS; Boca Raton (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Tuition reimbursement/Scholarship

Paid vacation and PTO

401K with company match

Health, dental, vision insurance

Life and disability insurance

Wellness program

Employee discounts

Recognition programs

Job summary

The Polo Club in Boca Raton, FL is seeking a friendly Racquets Shop Associate to greet members and guests, assist with reservations, events and retail needs, and deliver exceptional service daily.

You will engage with customers across in-person, phone and email channels, learn the club's programs, manage inventory, and support special events under the Racquets Shop Manager. Strong computer skills and tennis knowledge are valued.

Qualifications

• High school diploma or GED or equivalent experience.
• Excellent customer service and communication skills.
• Strong computer proficiency and ability to use club systems.
• Basic tennis knowledge and interest in learning offerings.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet members and guests warmly and service needs across channels.
• Answer calls, emails, and in-person inquiries about reservations and programs.
• Learn program offerings, events, and retail products.
• Register court reservations using booking software and Chelsea/NorthStar apps.
• Assist with events and maintain organized Racquets Shoppe and storeroom.
• Open/close shop per procedures and support inventory tagging/restocking.

Skills

Customer service

Computer proficiency

Tennis knowledge

Telephone etiquette

English communication

Multitasking

Education

High school diploma / GED

Tools

Microsoft Office Suite

Outlook

Job description

Job Details: Job Location: Boca Raton, FL 33496, Position Type: Full Time,

Summary:

The front line of operations for the department. Assists members and guests with all their Racquet needs while providing exceptional service. Responsible for being the first impression, first interaction, and often the last of the entire Tennis & Pickleball daily member experience. Greets and services all members and their guests in a kind and confident matter to elevate the customer experience and increase engagement.

Essential Duties and Responsibilities include but are not limited to the following;

• - Greets all members and their guests upon entering the Resort and Racquet Shoppe with a polite, professional and welcoming attitude. Ensures members and their guests are treated courteously, and transactions are handled respectfully at all times.
• - Engages confidently and kindly in all member interactions via phone, email, in-person, retail, and other communication channels.
• - Answers the telephone timely and provides all relevant information such as booking court reservations, lessons, clinics, ball machines, demo rackets, etc., properly taking and delivering messages and offering requested racquet information related to programs and activities.
• - Continually learns about the different program offerings, upcoming events, retail sales, inventory, rules, policies and procedures.
• Works with Chelsea, NorthStar, Polo app, and other software applications and registers court reservations with court booking software system.
• Assists in organizing special events by calling members with information about the event and confirming their attendance.
• Properly opens and closes the Racquets Shoppe based on established procedures.
• May assist with inventory control by properly checking in and tagging merchandise, restocking merchandise and keeping the Racquets Shoppe and storeroom organized in a neat and clean manner.
• Communicates with members, co-workers, management and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the Racquets Shop Manager.

Polo is a 40-court tennis & pickleball facility with up to 150 permanent stadium seats, and an expansive Resort Shoppe which offers top-of-the-line fashion, fitness, casual and sports hard and soft goods. You will be part of a team of 20+ dedicated professionals committed to motivating and challenging tennis and pickleball players of all levels. With a growth mindset, a candidate will find many avenues to advance their careers in multiple fields such as sports and recreation, food and beverage fields, and up to management opportunities. Two of our own tennis/pickleball professionals, and our current General Manager, all started in customer service roles.

Knowledge, Skills and Abilities:

• - Must have excellent customer service skills.
• - Must have strong computer proficiency.
• - Must have strong understanding of the game of tennis.
• - Knowledge of tennis rackets, grips and stringing highly desirable.
• - Must have outstanding telephone etiquette.
• Ability to verbally communicate well in English and in writing.
• Ability to understand and carry out verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with management, co-workers and members.
• Must be able to multi-task and work in a fast paced environment.

Supervisory Responsibilities:

This job does not have supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to communicate well in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively on a one-one basis with members and guests.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Must be proficient with Microsoft Office Suite, Internet and Outlook.

Certificates, Licenses, Registrations:

AED and CPR certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, or crouch.

Benefits:

• Competitive Compensation
• Professional Development Opportunities
• Tuition Reimbursements/ Step Scholarship
• Paid Vacation and PTO
• 401K Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Life and Disability Insurance
• Wellness Program
• Employee Discounts
• Recognition Programs and Service Awards
• Complimentary Employee Meals
• Community Involvement

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.