Racquets Pro Shop Supervisor

Omni Hotels and Resorts; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Racquet Sports Supervisor to join their dynamic team at a renowned country club. This role emphasizes customer service excellence and teamwork, allowing you to create memorable experiences for guests. You will supervise staff, manage inventory, and ensure the tennis facilities are well-maintained and organized. If you are passionate about hospitality and sports, and thrive in a collaborative environment, this opportunity offers a chance to make a significant impact in a respected resort setting.

Qualifications

• 4+ years of customer service experience in a resort or upscale club.
• 2+ years of supervisory experience in retail, hospitality, or tennis operations.

Responsibilities

• Supervise and train Pro Shop staff for seamless operations.
• Oversee daily sales transactions and inventory control.
• Respond to member and guest inquiries professionally.

Skills

Customer Service

Supervisory Experience

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or GED

College Coursework

Tools

POS Systems

Microsoft Office

Birchstreet

OnTrack

Synergy

Tennis Reservation Software

Job description

Location

Barton Creek Country Club’s success is due to its dedicated, intelligent, and self-motivated team members who work together to deliver personalized service and uphold high standards. If you seek an environment emphasizing teamwork and individual excellence, this is the place for you.

Associates enjoy a dynamic work environment, comprehensive training, mentoring, and pride in working for a company known for exceptional service. We promote a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Barton Creek Country Club may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking a Racquet Sports Supervisor for the beautiful Barton Creek Country Club!

If you love hospitality, creating memorable customer experiences, and enjoy the benefits of working with a hotel company, you'll love working with Omni!

We are proud to rank among Texas's best resorts: Top 10 Resorts in the Southwest by Conde Nast Traveler and Top 5 Resorts in Texas by Travel + Leisure World's Best Awards 2024.

Responsibilities

1. Supervise, train, and schedule Pro Shop staff to ensure seamless operations and excellent customer service.
2. Oversee daily sales transactions; monitor POS system accuracy and troubleshoot issues.
3. Maintain inventory control through purchasing, conducting month-end inventories, and reconciling discrepancies.
4. Merchandise the shop with attractive, organized displays aligned with sales strategies.
5. Ensure cleanliness, safety, and organization of the shop and tennis facilities.
6. Respond promptly to member and guest inquiries via phone or email, resolving issues professionally and empathetically.
7. Manage tennis court reservations and organize game arrangements.
8. Support tennis programming, leagues, and events, including ordering supplies, scheduling, and registration.
9. Coordinate with buyers and accounting for inventory management and stock documentation.
10. Prepare payroll and maintain records for retail and tennis staff.
11. Develop and update staff manuals and operational procedures.
12. Assist with budgeting and purchasing within financial guidelines.
13. Foster a positive team culture, uphold service standards, and serve as a role model.
14. Represent the Tennis Department in meetings as needed.
15. Perform other duties to support tennis and recreation operations.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Minimum 4 years of customer service experience, preferably in a resort or upscale club setting.
• At least 2 years of supervisory experience in retail, hospitality, or tennis operations.
• Retail sales and merchandising experience preferred.
• Familiarity with tennis operations, programs, and equipment preferred.
• Proficiency with POS systems, Microsoft Office, Birchstreet, OnTrack, Synergy, and tennis reservation software.
• Excellent organizational, communication, and multitasking skills.
• Ability to work independently and collaboratively.
• Professional, outgoing, and customer-focused demeanor.

Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, and climb.
• Lift up to 50 pounds regularly; occasionally up to 100 pounds.
• Visual, auditory, and balance abilities necessary for job functions.
• Occasional outdoor work in varying weather conditions.
• Moderate noise level environment.

Certificates/Licenses

None required; tennis or retail certifications preferred but not mandatory.

Omni Hotels & Resorts is an equal opportunity employer. The EEO law poster and its supplement are available at: EEOC Law Poster and Pay Transparency Policy. For application assistance, contact [e-mail].

Job Details

Location: US-TX-Austin

Posted: 3 days ago (5/7/2025 5:32 PM)

Requisition ID: 2025-122946

Openings: 1

Category: Tennis