Racquets Pro Shop Supervisor

Omni Hotels & Resorts; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Racquets Pro Shop Supervisor for its beautiful location in Austin, Texas. This role emphasizes creating memorable customer experiences and leading a dedicated team. You will oversee daily operations, manage inventory, and ensure exceptional service in a vibrant work environment. The company is renowned for its commitment to excellence and teamwork, making it a great place for those passionate about hospitality and customer service. If you thrive in a dynamic setting and enjoy fostering a positive team culture, this opportunity is perfect for you.

Qualifications

• 4+ years of customer service experience, preferably in a resort or upscale club.
• 2+ years of supervisory experience in retail, hospitality, or tennis operations.

Responsibilities

• Supervise and train staff for smooth operations and excellent service.
• Oversee sales transactions and monitor POS system accuracy.
• Control inventory and maintain cleanliness of the shop and tennis facilities.

Skills

Customer Service

Supervisory Skills

Retail Sales

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or GED

College Coursework

Tools

POS Systems

Microsoft Office

Birchstreet

OnTrack

Synergy

Tennis Reservation Software

Job description

Location

Barton Creek Country Club’s success is due to its dedicated, intelligent, and self-motivated family of associates who work together to deliver personalized service to the club’s members and uphold the company’s high standards. If you seek an environment emphasizing teamwork and individual excellence, this is the place for you.

Associates enjoy a dynamic work environment, comprehensive training, mentoring, and the pride of working for a company renowned for exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Barton Creek Country Club may be your ideal match.

Job Description

Omni Hotels & Resorts is seeking a Racquets Pro Shop Supervisor for the beautiful Barton Creek Country Club!

If you love hospitality, creating memorable customer experiences, and value the benefits of working with a hotel company, then Omni is the right place for you!

We are proud to rank among the best resorts in Texas: Top 10 Resorts in the Southwest (Condé Nast Traveler) and Top 5 Resorts in Texas (Travel + Leisure World's Best Awards 2024).

The Racquet Pro Shop Supervisor oversees daily operations of the Tennis Pro Shop, including retail sales, merchandising, inventory, reservations, and member engagement. Responsibilities include supervising and training staff, ensuring excellent guest service, supporting tennis programming, and maintaining high standards of operation and appearance.

Responsibilities

• Supervise, train, and schedule staff to ensure smooth operations and excellent service.
• Oversee sales transactions, monitor POS system accuracy, and troubleshoot issues.
• Control inventory through purchasing, conducting monthly inventories, and reconciling discrepancies.
• Merchandise the shop with attractive, organized displays aligned with sales strategies.
• Maintain cleanliness, safety, and organization of the shop and tennis facilities.
• Respond to member and guest inquiries promptly and professionally.
• Manage reservations and organize game arrangements for members and guests.
• Support tennis programs, leagues, and events, including ordering supplies and registering participants.
• Coordinate with buyers and accounting to track inventory and manage stock documentation.
• Prepare payroll and maintain accurate records for staff and operations.
• Develop and update manuals, procedures, and checklists.
• Assist with budgeting and purchasing within financial guidelines.
• Foster a positive team culture, uphold service standards, and serve as a role model.
• Participate in departmental meetings and support tennis and recreation operations as needed.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Minimum 4 years of customer service experience, preferably in a resort or upscale club.
• At least 2 years of supervisory experience in retail, hospitality, or tennis operations.
• Retail sales and merchandising experience is strongly preferred.
• Familiarity with tennis operations and equipment is a plus.
• Proficiency with POS systems, Microsoft Office, Birchstreet, OnTrack, Synergy, and tennis reservation software.
• Excellent organizational, communication, and multitasking skills.
• Ability to work independently and collaboratively.
• Professional, outgoing, and customer-focused demeanor.

Physical Requirements:

• Ability to stand, walk, bend, stoop, kneel, and climb throughout shifts.
• Ability to lift up to 50 pounds regularly; occasionally up to 100 pounds.
• Visual, auditory, and balance abilities necessary for job functions.
• Occasional outdoor work in varying weather conditions.
• Moderate noise environment.

Certificates/Licenses:

• None required; tennis or retail certifications are a plus but not mandatory.

Omni Hotels & Resorts is an equal opportunity employer. The EEO Law poster and supplement are available via provided links. For assistance applying, contact [e-mail].