R.O.- Multi-Site Assistant General Manager

capitalvacations; Branson (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

PTO & Holidays

Medical & Dental

Life Insurance

401(k) Plan

Travel Perks

Perks Program

Job summary

Capital Vacations in Branson, MO seeks an Assistant General Manager – Multi-Site to oversee daily operations across resort locations. You’ll coordinate front office, maintenance, housekeeping, and admin, manage payroll processes, vendor relationships, and ensure policy compliance, while delivering exceptional guest experiences.

Applicants should have an Associate’s degree in Hospitality Management (Bachelor’s preferred) or 5+ years in hospitality; strong leadership, communication, and MS Office

Qualifications

• Associate degree in Hospitality Management or higher in related field.
• Minimum five years in the hospitality industry.
• Proficient with Microsoft Office and standard office equipment.
• Multitask-oriented, organized, able to set priorities.
• Strong interpersonal and communication skills; able to lead teams.

Responsibilities

• Coordinate Board functions with General Manager.
• Oversee all operational projects and department activities.
• Act as resort exchange company coordinator and know related rules.
• Handle after hour calls related to resort issues.
• Supervise Front Office, Maintenance, Housekeeping, and related departments.
• Oversee room assignments, pre-blocks, VIP and special requests.
• Process payroll and PTO approvals in GM's absence.
• Negotiate vendor agreements as directed by GM.
• Ensure policy implementation and staff adherence.
• Document and process money due to owners via rental program.
• Perform multiple tasks per Capital Vacations guidelines.

Skills

Leadership

Operations Management

Hospitality Industry Knowledge

Budgeting & Payroll

Vendor Negotiation

Customer Service Excellence

Education

Associate’s degree in Hospitality Management

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?

The Assistant General Manager –Multi-Site provides services essential to the mission of the organization and the day-to-day operations of the Resort.

What you're great at

• Responsibilities listed may not apply to all locations
• Assists in coordinating all Board related functions with General Manager
• Assists the General Manager with all operational projects
• Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
• Is responsible for after hour calls relating to resort issues as needed
• Supervises and coordinates all operations of the Resorts’ departments as applicable to the Resort ( Front Office, Maintenance, Housekeeping, etc.)
• Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
• Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
• Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
• Controls all guests’ vouchers and accuracy of the room or guests’ folios
• Aids guests with inquiries, requests, and complaints
• Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
• Disciplines subordinates when necessary
• Assists in training new team members
• Codes and processes payables for review by management
• Researches all Accounting related questions, discrepancies, and processes information promptly
• Contacts and negotiates vendor agreements as directed by the General Manager
• Coordinates and assists General Manager with the implementation of all policies and procedures for staff
• Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
• Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
• Complies with all Capital Vacations policies and procedures
• Performs all other related duties and projects as assigned

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you have already achieved:

• Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 5+ years of relevant experience
• Minimum of five (5) years in the hospitality industry
• Knowledge and proficiency in Microsoft Office
• Knowledge and ability to use all basic office equipment
• Multitask-oriented, organized and able to set priorities
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
• Excellent communication skills, both written and oral
• Proven leadership skills