Area General Manager

capitalvacations; Kennebunk (ME); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

Career Growth

Medical/Dental

Voluntary Life Insurance

Disability Insurance

Aflac Insurance

Company-paid Life

Long-term Disability

401(k) Plan

Travel Perks

Perks Program

Job summary

Capital Vacations is seeking a skilled Multi-Site General Manager to oversee two resort properties, with responsibility for staff management, guest satisfaction, and strategic planning. You will work closely with Owners and Board Members to drive service quality and profitability.

You will manage budgets, lead department heads, and ensure adherence to SOPs while maintaining a flexible schedule including weekends and occasional evenings.

Qualifications

• Bachelor’s Degree in Business Management/Hospitality or equivalent industry experience.
• Experience as General Manager or Assistant General Manager preferred.
• Experience in the hospitality industry is expected.
• Excellent verbal and written communication; strong leadership and delegation; proficient computer skills (MS Office).
• Flexible schedule accepted for weekends and evenings.

Responsibilities

• Oversee day-to-day staff management and guest satisfaction across two properties 15 minutes apart.
• Lead department heads; coordinate with Owners and Board Members; ensure service culture.
• Manage payroll submission to Human Resources and regular briefings with heads of departments.
• Oversee budgeting: operating, marketing/sales, and capital budgets; monitor profitability and guest satisfaction.
• Ensure compliance with SOPs, policies, and service standards; handle guest complaints and service recovery.
• Prepare monthly financial outlooks and reporting for Owners; travel 1–2 week assignments as needed.

Skills

Strong communicator

Leadership

Conflict resolution

Time management

Operations management

Payroll processing

Budgeting

Marketing plan

P&L understanding

Travel willingness

Education

Bachelor’s Degree in Business Management/Hospitality

Equivalent experience

Tools

Microsoft Office Suite

Job description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a skilled and dedicated Multi-Site General Manager to join our team. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.

What you're great at:

Schedule- Available weekends and flexible during the week. Must be able to handle calls in the evening to support the resort team.

• Strong communicator with the board and employees

• Strong Leadership

• Conflict resolution

• Time management ability to effectively manage 2 properties, 15 minutes from each other

• Overseeing the operations functions of the Resort

• Processing and submitting payroll to Human Resources

• Holding regular briefings and meetings with all heads of departments. Oversees and manages all departments and works closely with department heads daily. Is accountable for the responsibilities of department heads and takes ownership of all guest complaints. Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.

• Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards

• Leads all key property issues, including capital projects, customer service, and refurbishment

• Handles complaints and oversees service recovery procedures

• Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget. Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded. Delivers resort budget goals and sets other short- and long-term strategic goals for the property. Develops improvement actions and carries out cost savings

• Ensures all decisions made are in the best interest of the Resort and Management

• Maintains a strong understanding of P&L statements and the ability to react with impactful strategies

• Ensures the monthly financial outlooks for the Resort are on target and accurate. Prepares monthly financial reporting for the Owners and Board Members. Draws up plans and budget (revenue, costs, etc.) for Owners

• Provides effective leadership to all Resort Team Members

• Responds to audits to ensure continual achieved improvement

• Is responsible for safeguarding the quality of operations (both internal & external audits). Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements

• Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose.

Here’s what you have already achieved:

• Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job-related experience
• Experience as a General Manager or Assistant General Manager preferred
• Experience within the hospitality industry
• Excellent verbal and written communication skills. Proven strong leadership skills. Ability to manage, direct, and complete assigned duties. Excellent computer skills, Mircosoft Office Suite abilities. Ability to prioritize, manage, and delegate efficiently.
• The ability to have a flexible schedule