R&D Tools Senior Developer

Arctic Wolf; United States; Remote; USD 54,000 - 176,000; Full time

Benefits offered by this job

Equity

Flexible time off

401k match

Career development

Private benefits

Job summary

Arctic Wolf is seeking an experienced R&D Tools Senior Developer to maintain and enhance Jira/Confluence environments for R&D and Product teams. You will administer projects, configure workflows, and lead new tool implementations across cross-functional teams.

You will collaborate with IT and R&D to ensure tooling meets evolving lab needs, build dashboards, and support tool adoption in a fast-changing security operations landscape.

Qualifications

• Experience as Jira Administrator with customization of Jira projects and workflows.
• Experience with Jira Cloud across multiple teams is a plus.
• Experience maintaining Github Organizations or administration of other source control products.
• Experience with AWS, Azure, GCP or VMware is an asset.
• Ability to construct advanced dashboards using Jira and Confluence filters.
• Understanding of user and group management through Atlassian Access.
• Ability to work in a dynamic agile environment and meet deadlines.

Responsibilities

• Build/admin/support projects within Jira.
• Lead end-to-end implementation of new tools within R&D.
• Drive adoption of Jira, Confluence, Github and other tools.
• Participate in tooling discussions as a SME and provide recommendations.
• Review tool implementations for best practices and improvements.
• Administer Jira and Confluence configurations for evolving needs.
• Support R&D tool suite including Jira, Confluence, Github.
• Collaborate with IT to tailor tools for R&D/Product teams.
• Document functionality and identify continued improvement areas.
• Coordinate with Training to develop user training on tools.
• Maintain Jira projects, workflows, and permissions in Cloud.
• Define Confluence page structure and permissions templates.

Skills

Jira administration

Jira Cloud expertise

GitHub administration

AWS/Azure/GCP

Jira dashboards

Atlassian Apps

Agile environment

Tools

Jira

Confluence

GitHub

Atlassian Access

Job description

At Arctic Wolf, youwon’tjust watch the cybersecurity industry evolve –you’llhelp lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world.We’reproud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner PeerInsightsand IDCMarketScape– but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our AuroraPlatform.

Ifyou’relooking for meaningful work, smartteammatesand the chance to make a real impact in a high-growth companythat’sredefining security operations,Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a R&D Tools Senior Developer to be part of making that happen.

About the Role

As an R&D ToolsSenior Developer, you will be working with the other members of the R&D TAS team to support the tools within the R&D Organization. This role will be responsible for administration, configuration and support of our Jira and Confluence cloud instances in use by R&D and Product team, and broader R&D application-level support for our lab environments and other R&D tools. This role will work closely with IT and R&D departments to ensure that tooling meets the needs of the specific teams.

Responsibilities

• Build/admin/support projects within Jira.

• Guide and lead the implementation of new tools within R&D from end to end.

• Drive better adoption and use of tools within R&D including Jira, Confluence, Github, etc

• Participate in process and tooling discussions as a subject matter expert

• Review tool implementations for best practices and make recommendations for improvement

• Administer and define Jiraand Confluence solutions for ever-changing needs within the R&D and Product organizations

• Support the R&D suite of tools, includingJira, Confluence, Github, and other R&D tools

• Collaboratively work with IT to setup tools that meet the needs of R&D and Product teams.

• Analyze, review, and document functionality to determine potential areas of continued improvement.

• Work with the Training team to develop user training onR&D tools regarding how to use the tools, new functionality, etc.

• Maintain existingJiraprojects, workflows, and permissions, while working in aJiracloud environment.

• Document and support best practices for Confluence page structure, template creation and space permissions

• Work withJirafilters, reporting, dashboards, workflows, fields, to provide the best solutions for the problem

• Test new features and functionality of the Atlassian Suite of tools, integrations and Apps to ensure compatibility.

About You

• Experience asJiraAdministratorwith expertise customizingJiraprojects with various schemes, complex workflows, custom JQL, and integration with other business systems, including external reporting systems.

• Experience with architecting aJiraCloud Instance (JiraSoftware andJiraService Management) across multiple teams would be an asset.

• Experience maintaining Github Organizations or Administration of other source control products

• Experience with AWS, Azure, GCP or Vmware is an asset

• Ability to construct advanced dashboards using various filter types inJiraand Confluence

• Experience in researching, building a business purchase case, and installing Atlassian Apps.

• Understanding of User & Group management through Atlassian Access.

• Experience maintaining and supporting systems or tools in a rapidly changing environment

• Strong analytical skills.

• Atlassian Certifications an asset.

• Ability to work in a dynamic agile environment.

• Must have strong work ethic with good time management skills.

• Excellent verbal and written communication skills.

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible time off and paid volunteer days

• RRSP and 401k match

• Training and career development programs

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

• Robust Employee Assistance Program (EAP) with mental health services

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [e-mail].

Security Requirements

• Conducts duties and responsibilitiesin accordance withAWN’s Information Security policies, standards,processes,and controls to protect the confidentiality,integrityand availability of AWN business information (in accordance withour employee handbook and corporate policies).

• Background checks arerequiredfor this position.

The base salary range for this job family is 75,000 to 246,000 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.