R and S Book Teller

Westgate Resorts; Las Vegas (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

A prominent Las Vegas resort is seeking a Wagering Clerk to manage customer bets and transactions. Candidates must have strong numerical skills, excellent English communication abilities, and experience in customer service. Responsibilities include processing wagers, operating betting terminals, and ensuring cash accuracy. The role requires attention to detail and the ability to maintain a professional appearance. Join a renowned team focused on delivering exceptional service in a vibrant Las Vegas atmosphere.

Qualifications

• Proven ability to apply basic mathematics to handle cash and wagers.
• Experience in customer service and managing inquiries effectively.
• Strong command of English in reading, writing, and speaking.
• Ability to operate computerized betting terminal, calculator and multi-line telephone to complete transactions.

Responsibilities

• Accept and produce wages from customers accurately.
• Answer multi-line phones and process betting information.
• Count and balance cash against wager tickets.

Skills

Basic mathematics

Customer service skills

English communication

Ability to operate computerized systems

Cashier operations

Tools

Computerized betting terminal

Calculator

Multi-line telephone

Job description

Overview

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

General Summary Of Duties:

Accept and produce wages from customers and cash accountability thereof.

Qualifications

Role and Responsibilities: (Includes but is not limited to the following)

• Write wagering tickets: Obtain betting information verbally from customer and type it on the keyboard of the computer terminal.
• Answering multi-line telephone and obtaining betting information, types on to keyboard of computer terminal to generate wagering ticket.
• Using calculators, paper clips, rubber bands and currency wrappers, counts, clips and wraps currency to balance cash with computer dollar amount of generated wager tickets.

Performance Requirements (Knowledge, Skills and Abilities)

• Ability to apply basic mathematics to total multiple wagers, to collect currency and to balance cash.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns. This involves listening to the nature of the concern, demonstrating empathy with the customer and proving positive and proactive solutions.
• Ability to read, speak, write and understand the English language in order to comprehend State Gaming regulations and Departmental/Hotel rules/regulations and communicate with other employees.
• Ability to understand verbal English to understand verbal requests from supervisor and guests.
• Ability to understand written English to read any caution or safety notices.
• Ability to understand verbal English in case of emergency situations.
• Ability to operate computerized betting terminal, calculator and multi-line telephone in order to complete Race Book transactions.
• Ability to remain alert throughout the duration of shift.
• Ability to perform tasks requiring reaching and stooping.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Additional Information

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.