Quote to Cash Intern 2027

IBM; Armonk (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

IBM's Quote-to-Cash & Operations team in Armonk, NY invites an undergraduate to contribute to data-driven improvements in royalty and payment management. You will engage in analytics, process optimization, and AI-enabled initiatives to advance enterprise operations.

You will partner with cross-functional teams, develop dashboards, interpret data to inform decisions, and help document processes and governance. This role offers hands-on learning in a global, fast-paced environment.

Qualifications

• Pursuing a Bachelor's degree with strong analytical and problem-solving skills.
• Ability to translate data insights into actionable recommendations.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Support Royalty and Payment Management initiatives to improve process efficiency.
• Collaborate with cross-functional stakeholders to analyze requirements and implement solutions.
• Collect, analyze data and generate insights to inform decisions and performance tracking.
• Help develop and maintain process maps, reports, and dashboards.
• Assist in project planning, testing, and change management activities.

Skills

Data analysis

Excel

PowerPoint

Communication

Collaboration

Problem-solving

Education

Bachelor's Degree in Operations Management, Data Analytics, Finance or related field

Tools

Power BI

Tableau

Python basics

SQL basics

Job description

Introduction

At IBM Quote-to-Cash & Operations (Q2C & Ops), we are transforming how business operations enable growth, client success, and operational excellence. We bring together business process expertise, digital transformation, data-driven decision making, and innovative technologies to support critical enterprise operations across the end-to-end client lifecycle.

As part of our team, you will work in a dynamic, global environment, collaborating with professionals across multiple business functions and geographies. This role offers an opportunity to contribute to strategic initiatives, improve operational performance, and help shape the future of business operations through process innovation, analytics, automation, and AI-enabled solutions.

Your Role And Responsibilities

As a member of the Q2C & Operations organization, you will:

• Support business operations, transformation programs, and strategic initiatives that improve process efficiency and business outcomes for the Royalty and Payment Management function.
• Collaborate with cross-functional stakeholders to analyze business requirements, identify opportunities, and implement innovative solutions.
• Contribute to process improvement, automation, AI, and digital transformation projects that enhance operational effectiveness for the critical Royalty function.
• Collect, analyze, and interpret data to generate insights, support decision making, and monitor business performance.
• Assist in developing and maintaining operational documentation, process maps, reports, dashboards, and project deliverables.
• Participate in project planning, execution, testing, and change management activities.
• Identify risks, issues, and opportunities for continuous improvement while ensuring compliance with business controls and governance requirements.
• Communicate effectively with stakeholders across functions, regions, and organizational levels.
• Leverage technology, analytics, and emerging AI capabilities to simplify work, improve experiences, and create business value.
• Contribute to a culture of innovation, collaboration, and continuous learning.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Currently pursuing a degree in Operations Management, Data Analytics, Finance or a related field. Strong analytical, problem-solving, and critical thinking skills.
• Ability to interpret data and translate findings into actionable recommendations.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work effectively both independently and within diverse, global teams.
• Strong organizational skills with attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated curiosity and willingness to learn new technologies, tools, and business processes.
• Basic understanding of business operations, process management, project management, or digital transformation concepts.

Preferred Technical And Professional Experience

• Experience with data analysis, reporting, visualization, or business intelligence tools (Power BI, Cognos, Tableau, or similar).
• Familiarity with process improvement methodologies such as Lean, Agile, Design Thinking, or Continuous Improvement practices.
• Exposure to AI, automation, workflow technologies, or digital transformation initiatives.
• Knowledge of enterprise systems such as SAP, Salesforce, Oracle, ServiceNow, or similar platforms.
• Understanding of operational performance metrics, business controls, compliance, or governance processes.
• Experience participating in cross-functional projects or stakeholder management activities.
• Basic programming, automation, or data manipulation skills (Python, SQL, Power Automate, or similar) are an advantage.
• Demonstrated leadership, initiative, and a proactive approach to problem solving.
• Interest in innovation, business transformation, and operational excellence in a global enterprise environment.