Quick Service Restaurant - Shift Lead

Capriotti's Sandwich Shop; Hockessin (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

Capriotti’s Sandwich Shop is seeking a Shift Lead for a fast-paced environment. The role requires excellent customer service skills, ability to delegate tasks, and train team members according to high standards. Ideal candidates will be adaptable, dependable, and possess strong communication skills.

Benefits

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Qualifications

• At least 1 year as a Team Member in the Quick Service Restaurant industry.
• Must be at least 18 years of age.
• Flexible schedule; could include nights and weekends.

Responsibilities

• Delegate duties and assign tasks to Team Members.
• Follow inventory control procedures and guidelines.
• Maintain cleanliness and organization throughout the shop.

Skills

Customer Service

Team Management

Communication

Time Management

Adaptability

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview

Capriotti’s Sandwich Shop is currently sourcing for a Shift Lead. Capriotti’s is a fast-paced environment. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

Shift Lead Job Summary
1 year as a Team Member in the Quick Service Restaurant industry - looking to advance
nights/weekends a must
Excellent references from previous employers
Excellent customer service skills
Ability to train and develop Team Members to our high standards

Shift Lead Responsibilities

• Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines.
• Follows all Capriotti’s procedures and operational policies, cash handling, sanitation, and safety/security, to ensure the safety of all Team Members and guests during each shift.
• Assist with labor management costs.
• Acts with integrity, honesty, and knowledge to promote Capriotti’s values and culture.
• Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
• Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas, including the dining room, restrooms, cold stations, grill, and prep areas.
• Work as a team to prepare for each shift.
• Ability to manage time effectively while meeting all job responsibilities.
• Maintains a positive work environment for Team Members and guests during each shift.

Shift Lead Qualifications

• Excellent guest service skills are required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; could include nights and weekends.
• At least 18 years of age.