Service Express / Quick Lane Advisor- VW of Fallston

Sonic Automotive; Fallston (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Quick Lane Service Advisor to enhance customer experiences in their Service Express Lane. This role is pivotal in ensuring seamless service delivery, requiring strong communication skills and automotive knowledge. You will greet customers, assess their needs, and upsell essential maintenance services while maintaining a professional demeanor. The company values your growth and offers a supportive environment with competitive pay and benefits. If you're passionate about customer service and the automotive industry, this is an exciting opportunity to advance your career.

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Qualifications

• Strong communication and interpersonal skills are essential.
• Basic knowledge of automotive maintenance and repair services is preferred.

Responsibilities

• Greet customers and assess their service needs promptly.
• Promote and upsell maintenance services while ensuring customer satisfaction.

Skills

Communication Skills

Customer Service

Automotive Knowledge

Multitasking

Education

Associate Degree

Tools

Dealership Management Software

Job description

Service Express / Quick Lane Advisor- VW of Fallston in Fallston, MD at Sonic Automotive

Location: Belair Road 2110
Fallston, MD 21047

Job Type: Customer Service

Experience: Associate

About

At Sonic Automotive, a family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Summary:

The Quick Lane Service Advisor serves as the primary point of contact for customers in the Service Express Lane, providing a seamless and efficient service experience. This role requires strong communication skills, automotive knowledge, and the ability to upsell recommended services while ensuring customer satisfaction.

Job Description

• Greet customers promptly and professionally, assessing their service needs.
• Perform active walk-around vehicle inspections and recommend maintenance services based on mileage and condition.
• Accurately document customer concerns, technician recommendations, and service estimates.
• Clearly explain services performed and answer any customer questions.
• Monitor vehicle status and provide timely updates to customers.
• Utilize dealership software to create repair orders, schedule appointments, and process payments.
• Work with Service Express Technicians to ensure efficient service workflow and accurate completion of repairs.
• Promote and upsell recommended maintenance services, such as tires, tire rotations, bulbs, and wiper blades.
• Ensure a smooth and professional active delivery process, including going over the final invoice and scheduling the next service appointment.
• Maintain a clean and organized work area.
• Meet or exceed dealership performance goals for customer satisfaction and service sales.

Work Schedule & Compensation:

• Full-time position with includes Saturdays.
• Competitive hourly pay with performance-based incentives.
• Benefits include health insurance, paid time off, and employee discounts.
• Outgoing attitude with Customer First mentality.
• Previous experience in a customer service or automotive service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of automotive maintenance and repair services.
• Familiarity with dealership management software (e.g., CDK, Dealerlogix) is a plus.
• Must have a valid driver’s license.

All your information will be kept confidential according to EEO guidelines.