Quiche, Mixteco Over-the-phone Interpreters Needed (on-going contract)

United Language Group; Champaign (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for fluent bilingual speakers to join their team as Independent Contractors for over-the-phone interpretations. This role requires a strong command of English and the target languages, Quiche and Mixteco. You'll be responsible for interpreting calls while maintaining professionalism and adhering to the Code of Ethics. If you have excellent communication skills and a passion for customer service, this is a fantastic opportunity to work remotely and make a difference in people's lives.

Qualifications

• Proficient in English and Quiche, Mixteco languages.
• Strong knowledge of professional Code of Ethics and privacy laws.

Responsibilities

• Interpret between English and Quiche, Mixteco languages.
• Maintain professionalism and excellent customer service.

Skills

Bilingual proficiency in English and Quiche, Mixteco

Excellent communication skills

Customer service skills

Ability to handle crisis situations

Education

Completion of a healthcare interpretation program

NBCMI or CCHI certification

Job description

United Language Group is seeking fluent bilingual speakers as Independent Contractors for on-demand and pre-scheduled over-the-phone interpretations for Quiche, Mixteco

The Interpreter must have a strong command of English and target language. They must follow the professional Code of Ethics as outlined by IMIA and NCIHC.



Essential Duties + Responsibilities:

• Interpret between English and Quiche, Mixteco languages.


• Maintain the appropriate tone of voice, register and observe cultural nuances


• Maintain professionalism through attitude, and interpreting service


• Demonstrate excellent customer service skills


• Must have a reliable phone line and an adequate work environment to process the calls.


• Remote (work-from-home)

Qualifications:

• Proficient in English and Quiche, Mixteco languages


• Strong knowledge of professional Code of Ethics and privacy laws (HIPAA)


• Excellent communication and customer service skills


• Ability to remain calm and compassionate when dealing with difficult people and crisis situations


• Flexible availability

Preferred Qualifications:

• NBCMI or CCHI certification is preferred


• Completion of a healthcare interpretation program or at least 2 years of consistent medical interpretation experience


• Minimum (12) twelve months experience of over-the-phone interpretation