Quality & Training Lead for Vacation Rentals

Casiola LLC.; Orlando (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health

PTO

401(k)

Quarterly bonus

Onboarding plan

Job summary

At Casiola, the Assistant Property Care Manager will set the quality bar for our vacation homes across Florida and beyond, coaching inspectors, PMs and housekeeping teams. This hands-on role spends time in homes and leads the improvement of SOPs and quality checklists.

You will train staff, conduct quality audits, and step in for the Property Care Manager when needed, turning guest feedback into actionable plans and driving owner satisfaction.

Qualifications

• 2+ years supervising, training or leading teams in hotels, vacation rentals, housekeeping or property management.
• Hands-on experience with quality inspections, audits or brand standards.
• A coach who gives direct, fair feedback and follows up.
• Highly organized, with a sharp eye for detail.
• Comfortable with property management software and reports (Guesty experience is a plus).
• Bilingual English/Spanish is a plus.
• Valid driver's license and reliable transportation.

Responsibilities

• Train and onboard new inspectors and portfolio managers, tracking progress through their first 90 days.
• Coach inspectors, PMs and housekeeping with regular one-on-ones with clear feedback and follow-up.
• Build and run a quality plan based on guest reviews, real-time issues and service recovery.
• Conduct property walkthroughs, spot-checks and quality audits.
• Own the quality of owner arrivals, so every owner visit shows their home at its best.
• Review cleaning reports.
• Lead team morning meetings and help PMs manage maintenance tasks and vendors.
• Improve SOPs and quality checklists, and ensure team follows them.
• Step in for the Property Care Manager when needed.

Skills

Team leadership

Quality inspections

Feedback coaching

Attention to detail

Property management software

Bilingual English/Spanish

Driver's license

Tools

Guesty

Job description

At Casiola, the Assistant Property Care Manager will set the quality bar for our vacation homes across Florida and beyond, coaching inspectors, PMs and housekeeping teams. This hands-on role spends time in homes and leads the improvement of SOPs and quality checklists.

You will train staff, conduct quality audits, and step in for the Property Care Manager when needed, turning guest feedback into actionable plans and driving owner satisfaction.