Quality & Testing Leader — Continuous Improvement

STEEL WAREHOUSE CO LLC; South Bend (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

STEEL WAREHOUSE CO LLC in South Bend, Indiana, seeks a Manager of Quality, Testing & Continuous Improvement to lead a team of four and drive quality, testing, and CI initiatives across operations and customer-facing activities.

The role maintains external quality certifications (ISO/IATF/AS9100 as applicable), leads root-cause analysis and CAPA, and builds data-driven KPIs to guide launch quality and process improvements.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, Operations, or related technical field.
• 5+ years of experience in quality management with at least 2 years in a leadership role.
• Experience managing external quality certifications (ISO 9001 or industry equivalent) through the full audit cycle.
• Proven experience leading root cause analysis and corrective action using structured methodologies (8D, A3, Fishbone, 5-Why).
• Experience interfacing directly with customers on quality issues and complaints.

Responsibilities

• Lead RCA and CAPA processes for quality issues and ensure timely resolution.
• Serve as primary contact for customer quality complaints and communications.
• Maintain and improve the organization's QMS for compliance and audit readiness.
• Oversee calibration program ensuring metrology traceability and equipment maintenance.
• Lead development and continuous improvement of internal testing capabilities.
• Collaborate with Commercial Team and operations on new product launches and training.

Skills

Quality management

CAPA

Root cause analysis

MSA / Gauge R&R

Data analysis

Quality dashboards

Customer interface

Calibration management

Lean Six Sigma

SPC

Education

Bachelor's degree in Engineering or related field

Tools

Quality management software

Calibration tools

Job description

STEEL WAREHOUSE CO LLC in South Bend, Indiana, seeks a Manager of Quality, Testing & Continuous Improvement to lead a team of four and drive quality, testing, and CI initiatives across operations and customer-facing activities.

The role maintains external quality certifications (ISO/IATF/AS9100 as applicable), leads root-cause analysis and CAPA, and builds data-driven KPIs to guide launch quality and process improvements.