Quality Technician-Tester, 2nd Shift

Hillphoenix; Colonial Heights (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hillphoenix is seeking a Quality Technician to perform root cause analysis, collaborate across functions to address quality issues, and implement audits and standard work. The role requires strong troubleshooting, including electrical, and the ability to upload programs to controller hardware.

Candidates should have a high school diploma or GED, with preferred technical associates. This is an on-site role in Virginia.

Qualifications

• High school diploma or GED required.
• Minimum two years in a quality control/assurance role or similar.
• Associate degree or technical certification preferred.
• Strong troubleshooting, including electrical troubleshooting.
• Ability to diagnose electrical issues.
• Ability to upload programs to controller hardware.
• Follow or help develop troubleshooting guides.
• Strong computer skills with Windows and web-based apps.
• Ability to use hand tools including multi-meters.
• Self-starter with proactive mindset.

Responsibilities

• Conduct root cause analysis on components and products and propose fixes.
• Collaborate with manufacturing, engineering, product development, and sales to address quality issues.
• Develop, implement, and report on internal and customer quality audits.
• Create and update standard work instructions, quality alerts, and SOPs.
• Measure parts to prints using calipers, micrometers, and CMM.
• Conduct tests to ensure products meet requirements.

Skills

Troubleshooting skills

Electrical troubleshooting

Diagnose electrical issues

Self-starter

Windows/PC skills

Education

High school diploma or GED

Associate degree in technical field

Tools

Multimeters

Calipers

CMM

Controller programming (upload programs)

Job description

What You Will Be Responsible For In This Role

• Conduct root cause analysis on components, parts, and/or finished product that do not meet specified customer or internal requirements and recommend courses of action/fixes to address issues.
• Partner with functional organizations (manufacturing, engineering, product development, sales, etc.) to identify, analyze, recommend, and implement solutions to address quality issues, eliminate/reduce scrap, improve manufacturing processes, reduce parts errors and/or failures, improve product variability, etc.
• Develop, implement, record, and report on routine internal and specialized customer quality audits.
• Develop and implement standard work instructions and standards, quality alerts, standard operating procedures, etc.
• Measure parts to prints using precise measuring equipment such as calipers, micrometers, CMM, etc.
• Conduct tests to ensure cases meet required internal and customer requirements.

What are the basic qualifications?

• High school diploma or GED.
• Minimum one (2) years of experience in a quality control/assurance role or other position that requires evaluating product quality against a defined set of specifications.
• An associate that meets, at minimum, the standard for a level 1 Quality Technician skill set
• Strong trouble shooting skills, including electrical trouble shooting
• Need to be able to diagnose electrical issues
• Ability to upload programs to controller hardware
• Need to be able to follow or help develop trouble shooting guides
• Strong computer skills including Windows software, web-based applications, etc.
• Ability to use hand tools, including multi-meters
• Self-starter

What are the preferred qualifications?

• ASQ Certified Quality Tech/Inspector or other recognized Quality standard (ex: ISO, UL, NSF)
• Associates degree and/or certification in technical field
• Demonstrated ability to operate and prioritize in a fast-paced, changing environment
• Effective communicator; able to communicate verbally and in written format with both front-line and department leadership
• Demonstrates initiative; proactively looks for ways to address and get ahead of issues
• Demonstrated track record of driving continuous improvement in assigned areas of responsibility.

To Be a Great Fit For The Role

• Customer Focus
• Manages Complexity
• Decision Quality
• Action Oriented
• Plans and Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Drives Engagement
• Self-Development

How We Define Our Values and Why You Should Join Our Team

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust