Quality Technician - Support 1

Hill Phoenix, Inc.; Centerville (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Dover Food Retail, a leading manufacturer in display cases and refrigeration systems, seeks a Quality Technician I for their Centerville, IA facility. The role involves root-cause analysis, calibration oversight under ISO 17025, and driving continuous quality improvements across production.

You will conduct inspections, support end-of-line testing, and collaborate with production to ensure specifications and safety standards are met.

Qualifications

• High school diploma/GED required.
• Minimum 2 years’ manufacturing experience.
• Proficiency with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Fully understand Job Reports requirements and ensure they are met.
• Address customer concerns and provide solutions.
• Educate production team on quality control issues and work with managers to improve safety and product quality.
• Assist with process checklists and coordinate quality inspections.
• Conduct dimensional and visual inspection of all cases prior to shipment.
• Verify refrigeration components and measurements before final assembly.
• Create corrective actions to meet specifications.
• Record issues and defects in the data base.
• Create and interpret quality charts (Pareto, SPC).
• Conduct process audits to ensure methods, machinery and materials meet standards.
• Use inspection equipment (tape measure, caliper, Inficon leak tester, Hipot stand, PosiTest thickness).
• Support end-of-line testing of the cases.

Skills

Quality inspection

Root cause analysis

Blueprint reading

Attention to detail

Education

High school diploma/GED

Tools

MS Office

Tape measure

Caliper

Inficon leak tester

Hipot stand tester

PosiTest-paint thickness

Job description

About the Company

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Quality Technician I

FLSA Status: Hourly / Non-Exempt Department: Quality Supervisor: Quality Supervisor Shift: 1st

What we are looking for:

The Quality Technician analyzes quality problems to identify root causes and implement corrective action. Quality may also take proactive measures, such as developing and implementing continuous improvement programs covering production processes and quality management systems. Also oversees the calibration of the inspection and test equipment ensuring the calibration meets the requirements under ISO 17025, conducts process audit to the inspection and test equipment and conduct the verification of the calibration.

What you’ll be responsible for in this role:

• Full understanding of the requirements specified in the Job Reports and ensure that all the requirements specified are met.
• Address customer concerns and provide solutions
• Educate production team on quality control issues and work with departmental managers to improve overall company safety and product quality.
• Assist with process checklists and coordinate quality inspections with departmental managers / team leads.
• Conduct dimensional and visual inspection of all cases prior to shipment to ensure they meet the customers specifications.
• Conduct inspection that refrigeration components are correct and measurements of cases in process stage are correct before they are moved to final assembly.
• Create corrective actions to ensure that products meet required specifications.
• Ensure that all the issues and defects found during production are recorded and entered into the data base.
• Create and understand quality charts (pareto and process control "SPC").
• Conduct process audits to ensure that production methods, machinery, and raw materials are in compliance with standards.
• Use inspection and test equipment as: tape measurement, caliper, Inficon leak tester, Hipot stand tester, PosiTest-paint thickness.
• Support end of the line testing of the cases: Remote, Hot case, Self-contained, Solo Chill

What are the basic qualifications?

• High school diploma/GED
• Minimum of two (2) years’ experience in a manufacturing environment.
• Demonstrated proficiency with MS Office to include Word, Excel, and Power Point

What are the preferred qualifications?

• Excellent communication skills
• Ability to read blueprints, wiring diagrams, and other technical drawings.
• Basic understanding of raw materials and the manufacturing process.
• One (1) year experience in a relevant quality role (i.e. Quality Inspector, Quality Technician).
• Ability to use inspection and test equipment to include, but not limited to, tape measures, calipers, Inficon leak tester, Hipot stand tester, and PosiTest-paint thickness.

To be a great fit for the role:

• Team oriented – values the synergy of a team and operates as a team player
• Effectively collaborates, engages others in discussion and is hands-on in problem solving
• A fast learner - able to quickly come up to speed on business processes to manage and serve the needs of the organization
• Strong attention to detail
• Can-do attitude, committed to finding solutions
• Proficiency with handheld tools and other measuring devices
• Proficiency with written and verbal communication and/or instruction

Physical Demands:

Occasionally – Stooping/Twisting, Kneeling, Squatting, Reaching, Pushing/Pulling, Gripping, Neck Rotation/Extension and Lift/Carry up to 50lbs Frequently – Sitting, Standing, Walking, Keyboarding, Foot Use, Visual Acuity (Near/Far), and Lift/Carry up to 10lbs *Occasionally – Occurs up to 1/3 of the time *Frequently – Occurs 1/3 to 2/3 of the time

Compensation and Benefits

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Equal Opportunity Employment

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Company Overview

We Are Dover Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible.