Quality Technician: Root Cause & RMA Specialist

Therm-X, California; Hayward (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical and dental benefits

401(k)

Paid time off

Job summary

Therm-x of California is a leading manufacturer of Advanced Temperature and Control Systems for Hi-Tech industries. The Quality Technician will work closely with the Quality Engineering team to ensure we deliver high-quality parts that meet our customer needs while meeting internal cost objectives.

Responsibilities include reviewing non-conformance reports, managing RMAs, analyzing failures, leading root cause actions, and presenting field failure summaries to management.

Qualifications

• Experience in MRB process is a plus
• Knowledge of electro-mechanical assemblies and manufacturing processes
• Project management experience and understanding of problem-solving tools (root cause analysis, DOE, statistics)
• Proficiency in Microsoft Office, especially Excel and PowerPoint

Responsibilities

• Review filed non-conformance reports and generate FA
• Control return material storage within RMA area
• Manage timely processing of RMAs to meet customer requirements
• Coordinate material movement for further RMA processing/repair
• Analyze internal/external failures (RMA) and suggest corrective and preventive actions
• Lead quality problem resolutions and drive root cause, preventive, and corrective actions
• Prepare and present field failure summaries and quality reviews for management
• Work with Quality Engineering, Product Development, Manufacturing Engineering and Production to interpret field failures and draw conclusions
• Document lessons learned from field failures and communicate close-loop actions
• Perform other projects and duties as assigned

Skills

MRB process

electro-mechanical assemblies

project management

problem solving tools

Excel

PowerPoint

organizational skills

team work

Tools

Excel

PowerPoint

Job description

Therm-x of California is a leading manufacturer of Advanced Temperature and Control Systems for Hi-Tech industries. The Quality Technician will work closely with the Quality Engineering team to ensure we deliver high-quality parts that meet our customer needs while meeting internal cost objectives.

Responsibilities include reviewing non-conformance reports, managing RMAs, analyzing failures, leading root cause actions, and presenting field failure summaries to management.