Quality Technician I - 1st & 2nd Shift

Serta Simmons Bedding, LLC; West Coxsackie (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision

401K with company match

Paid Time Off / Vacation

Tuition Reimbursement

Discount programs

Job summary

Serta Simmons Bedding, LLC is seeking a Quality-focused professional to provide technical quality support in a multi‑shift manufacturing facility in New York. You will contribute to a customer‑focused quality culture through data collection, monitoring, and corrective actions.

Responsibilities include auditing the QMS, leading root cause analysis, maintaining quality metrics, and training plant staff in QMS/TQM principles.

Qualifications

• HS diploma or GED.
• One to three years in manufacturing.
• Proficient in MS Office (Word, Excel, Power Point).
• Must be able to read, write, and speak English.
• Must be at least 18 years or older.

Responsibilities

• Provide technical quality support for multi-shift, high volume production facility.
• Foster a safety culture and OSHA compliance to eliminate injuries.
• Perform audits of the quality management system and processes.
• Lead root cause analysis and implement corrective actions.
• Maintain line quality metrics and dashboards; participate in quality reviews.
• Monitor CTQ / SPC / Error Proofing controls at all levels.
• Collect, analyze, report data; participate in improvement projects.
• Assist training of plant associates in QMS and TQM principles.
• Review and report supplier quality issues; manage supplier RCA/corrective actions.
• Participate in plant trials; write reports and generate improvement ideas.
• Support continual quality improvement to drive customer quality levels.
• Participate in SSB corporate quality initiatives.

Skills

MS Office

English proficiency

Education

HS diploma or GED

Tools

Caliper

Tape measurer

Carpenter’s square

Job description

Be Part of the Future of Sleep!

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Tuft & Needle®.

• Provide technical quality support for multi-shift, high volume production facility. Support building a customer focused quality culture through data collection, process monitoring, root cause analysis, and corrective action implementation.
• You will foster a safety culture and the implementation of safety policies and training in compliance with the company safety program and OSHA regulations to eliminate work related injuries.
• Perform audits of the quality management system; perform process and product audits
• Lead root cause analysis and implementation of corrective actions
• Maintain line quality metrics and dashboard and participate in quality reviews
• Monitor and review CTQ / SPC / Error Proofing Controls at every level
• Collect, analyze, and report data and participate in improvement projects
• Assist with training the plant associates in the QMS and TQM principles
• Review and report supplier quality issues; review/manage/escalate supplier RCA/corrective actions.
• Participate in plant trials, write reports and generate improvement ideas
• Support the overall continual improvement of quality effort for the site to drive increasing quality performance with the customer
• Participate and support SSB corporate quality initiatives
• Process Control (SPC, Error Proofing, Monitoring, Process Improvement)
• Knowledge of basic measuring tools (Caliper, tape measurer, carpenter’s square)
• Auditing (execution, reporting, corrective action)
• Results oriented/Sense of Urgency
• Root cause analysis (5 Why analysis, cause and effect diagrams, A3, QPS)
• Supplier Quality, Internal Quality KPIs, Employee Quality Trainings
• Results Focus
• Project Management
• Teamwork
• Quality
• Problem Solving/Analysis
• Productivity Improvement
• Process Excellence
• Organized and Logical/Process Thinking
• Customer Focused
• Process Oriented
• Adaptability and Driving Continuous Improvement

Be Part of the Future of Sleep!

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

What You'll Do:

• Provide technical quality support for multi-shift, high volume production facility. Support building a customer focused quality culture through data collection, process monitoring, root cause analysis, and corrective action implementation.
• You will foster a safety culture and the implementation of safety policies and training in compliance with the company safety program and OSHA regulations to eliminate work related injuries.
• Perform audits of the quality management system; perform process and product audits
• Lead root cause analysis and implementation of corrective actions
• Maintain line quality metrics and dashboard and participate in quality reviews
• Monitor and review CTQ / SPC / Error Proofing Controls at every level
• Collect, analyze, and report data and participate in improvement projects
• Assist with training the plant associates in the QMS and TQM principles
• Review and report supplier quality issues; review/manage/escalate supplier RCA/corrective actions.
• Participate in plant trials, write reports and generate improvement ideas
• Support the overall continual improvement of quality effort for the site to drive increasing quality performance with the customer
• Participate and support SSB corporate quality initiatives

Competencies

Functional/Technical Competencies

• Process Control (SPC, Error Proofing, Monitoring, Process Improvement)
• Knowledge of basic measuring tools (Caliper, tape measurer, carpenter’s square)
• Auditing (execution, reporting, corrective action)
• Results oriented/Sense of Urgency
• Root cause analysis (5 Why analysis, cause and effect diagrams, A3, QPS)
• Supplier Quality, Internal Quality KPIs, Employee Quality Trainings

General Competencies:

• Results Focus
• Project Management
• Teamwork
• Quality
• Problem Solving/Analysis
• Continuous Improvement
• Productivity Improvement
• Process Excellence
• Organized and Logical/Process Thinking
• Strong Communication (written, verbal, presentation)
• Customer Focused
• Process Oriented
• Adaptability and Driving Continuous Improvement

What You’ll Bring:

Required

• HS diploma or GED
• One to three years in manufacturing
• Proficient in MS Office (Word, Excel, Power Point)
• Must be able to read, write, and speak English
• Must be at least 18 years or older

Preferred

• Associates degree in Manufacturing, Quality, Statistics, Engineering, Business or other
• One year in a Quality role
• Lean training / certification
• Have or be prepared to work towards Certified Six Sigma Yellow / Green Belt

Compensation

Compensation : $20.00-$26.00 (Varies based on relevant experience) - Second Shift Differential: $2.00

Why work at Serta Simmons Bedding?

When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

Benefits and Perks (USA, Salary non-union- optional):

• Health, Dental, and Vision
• Annual employee contribution to HSA
• 401K with company match
• Paid Time Off / Vacation
• 12 company holidays
• Sick days
• Company paid short- and long-term disability
• Paid parental leave
• Discount programs including Friends and family discounts
• Referral Bonus
• Tuition Reimbursement

Employees are required to comply with COVID policies established by a vendor or customer.

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including sexual orientation, or gender identity), pregnancy, childbirth or other related medical conditions, national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.

SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.

The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.