Quality Technician - 1st Shift

Mission Critical Group; Northern (KY); Hybrid; USD 42,000 - 61,000; Full time

Job summary

Mission Critical Group is seeking a Quality Technician to interpret, comply with, and improve quality assurance standards. The role includes documenting QA activities, maintaining internal reports, and coordinating audits.

The incumbent will identify training needs and drive company-wide participation in the quality management system. Responsibilities include inspection and testing, tracking quality levels, investigating complaints, risk monitoring, and supporting audits while collaborating with

Qualifications

• Two-year degree in STEM or related field or equivalent experience.

Responsibilities

• Plan, execute, and document inspection and testing of products to verify conformance with specifications.
• Assist operations in tracking, documenting, and reporting quality levels and KPIs.
• Investigate product complaints to ensure closure per guidelines and regulatory requirements.
• Monitor risk-management procedures to identify, investigate, and report issues.
• Provide training and support on systems, policies, and processes.
• Support internal and external audits (ISO, UL).
• Perform other duties as assigned.

Skills

Verbal and written communication

Analytical problem-solving

Technical writing

Interpret electro-mechanical diagrams

Attention to detail

Microsoft Office proficiency

Education

Two-year STEM degree or related field

Tools

Microsoft Office

Job description

Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable.Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Job Description

The primary role of the Quality Technician will be to interpret, comply with and improve MCG’s quality assurance standards. Essential to this responsibility will be the requirement to ensure quality assurance activities are documented, internal reporting processes adhered to, and regular audits implemented. The Quality Technician will identify any training needs and ensure the company-wide participation in the quality management system.

Responsibilities:

The following list of responsibilities is not all inclusive, additional projects and/or tasks may be assigned to meet operational needs. MCG retains the right to change or assign other duties to this position should operational needs warrant.

• Plan, execute, and document inspection and testing of products to verify conformance with specifications and deliverables.
• Assist operations team in tracking, documenting, and reporting quality levels for performance, corporate social responsibility, environmental, health, and safety goals and key performance indicators.
• Investigate product complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Monitor risk-management procedures using software and documentation to identify, investigate, and report issues to management and product development teams.
• Identify and provide training and support to team members, focusing on systems, policies, procedures, and processes.
• Support, participate in, or conduct external ISO, UL, or internal audits.
• Performs other duties as assigned.

Qualifications

Required Knowledge/Experience:

• Two-year degree (or equivalent experience) in S.T.E.M or related field or equivalent years of experience in the manufacturing/industrial industry setting.
• Knowledge of warehouse inventory management. (Preferred)
• Knowledge of metal shop manufacturing and quality control. (Preferred)
• Knowledge of quality assurance and continuous improvement standards, terminology, methods, and tools including ISO9001, version control procedures, non-conformance/corrective action processes, auditing, 8D, 5Why, PFMEA, Kaizen, process flow mapping, etc. (Preferred)
• Knowledge of electrical equipment manufacturing, installation, and use. (Preferred).
• Satisfactory completion of additional background screening.

Required Skill/Abilities:

• Excellent verbal and written communication skills.
• Excellent analytical, problem-solving, decision-making skills
• Excellent technical writing and verbal communication skills
• Ability to interpret basic electro-mechanical diagrams including front elevation, one-line, manufacturing, and schematic drawings
• Excellent attention to detail.
• Proficient in all Microsoft office applications.

Work Environment and Physical Demands

• Must be able to use required Personal Protective Equipment (PPE), to include, but not limited to eye/ear/hand/feet protection.
• Physical exertion may vary. May be required to regularly stoop, kneel, bend, crouch, frequently stand or walk around the work area, and lift or move objects up to 50 lbs.
• Work responsibilities may involve manipulating small parts, using hand tools and repetitive motions. Good hand-eye coordination and dexterity are essential.
• Must be able to follow instructions and stay alert to potential hazards on the shop floor.
• Must be able to access and navigate each department at the assigned facilities.
• Manufacturing facilities can be loud and have bright lights. Temperatures subject to seasonal weather conditions (hot in summer and cold in winter months).
• Must be able to access and navigate each department at the assigned facilities.

Additional Information

Mission Critical Group is an equal opportunity employer, and the Company complies with all applicable federal, state, and local fair employment laws. Mission Critical Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons based on race, color, religion, creed, ancestry, sex, gender, national origin, age, disability, medical condition, marital status, veteran or military status, gender identity, gender expression, sexual orientation, pregnancy child birth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by applicable federal, state, and local law (“Protected Categories”).

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