Quality Technician

Heartland Label Printers, LLC.; Little Chute (WI); On-site; USD 42,000 - 63,000; Full time

Job summary

Heartland Label Printers, LLC. is seeking a Quality Technician to support the Quality Department. You will conduct tests to validate product performance, perform audits, and act as the voice of the customer.

You will review specifications, evaluate finished goods, document deviations, and maintain audit records. The role involves lab upkeep, data recording, and collaboration with production teams to prevent defects.

Qualifications

• High School Diploma or GED required.
• Proficient in PC and Microsoft Office Suite (Excel, Outlook, Word).
• Desire for excellence in customer satisfaction, process and product quality.
• Maintain professional demeanor and positive quality mentality at all times.
• Self-directed and personally motivated.
• Strong attention to detail.
• Able to work in a fast-paced environment while meeting customer expectations.
• Good team player with reliable attendance.

Responsibilities

• Reviewing product specifications to understand customer requirements.
• Evaluate physical and visual properties of finished products to meet requirements.
• Report deviations from standards to Production Supervisor and maintain audit records.
• Place nonconforming products on hold as required.
• Follow standard procedures, safety rules and calibration procedures.
• Record data accurately in audit database and retain samples.
• Maintain lab conditions, cleanliness, safety, and sample organization.
• Assist Quality team with additional assignments during slow production periods.
• Participate in root cause investigations and corrective actions.
• Train production team members on quality standards.
• Maintain professional relationships with coworkers.
• Perform other duties as assigned.

Skills

Attention to detail

Customer satisfaction focus

Teamwork

Self-motivated

Communication

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Job description

Description

The Quality Technician will be responsible for providing support to the Quality Department. This includes conducting tests to validate product performance, performing audits to ensure quality processes are maintained and be the voice of the customer.

Roles and Responsibilities / Essential Functions

• Reviewing product specifications to understand customer requirements


• Responsible for evaluating the physical and visual properties of the finished product to ensure customer requirements are met.


• Report deviations from standards to Production Supervisor and operator, documenting observations and corrective actions on retain samples and electronically in audit database. Place nonconforming products on hold as required.


• Performing all duties following standard procedures, safety requirements and calibration procedures.


• Responsible for accurate and thorough recording of all data and information related to quality.


• Responsible for the day-to-day working conditions in the lab. This includes, but is not limited to, cleanliness, orderliness, safety, routine maintenance, organization of samples, records, and files.


• Maintaining the sample retain system, properly labeling and storing of retains and discarding out-of-date retains


• Assist Quality team with additional assignments or projects during slow production periods to maintain productivity and support overall department needs.


• Participate in root cause investigations, and corrective and preventative actions.


• Train production team members on quality standards.


• Maintain professional and respectful working relationships with co-workers.


• Other duties, as assigned.

KPI's

• Testing turnaround time


• Audit completion compliance

Competencies

• Accountability - Ability to accept responsibility and account for his/her actions.


• Accuracy - Ability to perform work accurately and thoroughly.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.


• Detail Oriented - Ability to pay attention to the minute details of a project or task.


• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.


• Organized - Possessing the trait of being organized or following a systematic method of performing a task.


• Reliability - The trait of being dependable and trustworthy.

Requirements

Preferred Experience

• One 1 year of experience in manufacturing.


• One 1 year of experience with printing or converting.

Required Skills, Education And/ Or Certifications Required

• High School Graduate or General Education Degree (GED).


• Proficient in the use of a PC and Microsoft Office Suite (Excel, Outlook, Word).


• Desire for achieving excellence in customer satisfaction, process and product quality and reliability.


• Maintain professional demeanor and positive quality mentality, at all times.


• Self-directed and personally motivated


• Strong attention to detail


• Able to work in a fast-paced environment while focusing on meeting or exceeding customer expectations.


• Good team player able to work well with others and contribute to a positive work environment.


• Good attendance and performance track record.

Preferred Skills, Education And/or Certification Required

• Knowledge of basic quality principals.

Work Environment

• Less than 60% Production- Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machines/equipment.


• Less than 40% Office- Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels from high-speed computer printers and other peripherals. Work involves operation of personal computer equipment for four to eight hours daily. Occasional travel to the manufacturing floor may be required.


• NA


• Customer Site- Work is performed in various environments depending on customers’ industry. Environments can range from production to office areas.

Physical Demands

• Stand Constantly


• Walk Constantly


• Sit Occasionally


• Handling Materials Frequently


• Reach Outward Frequently


• Reach Above Shoulder Occasionally


• Climb Occasionally


• Crawl Not Applicable


• Squat or Kneel Occasionally


• Bend Frequently


• Lift/Carry


• 10 lbs or less Frequently


• 11-20 lbs Occasionally


• 21-50 lbs Occasionally


• 51-100 lbs Not Applicable


• Over 100 lbs Not Applicable


• Push/Pull


• 12 lbs or less Frequently


• 13-25 lbs Occasionally


• 26-40 lbs Occasionally


• 41-100 lbs Not Applicable


• N (Not Applicable) Activity is not applicable to this occupation.


• O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)


• F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)


• C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Heartland Label Printers is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.

Employment Eligibility

We participate in the federal E-Verify program to confirm the work eligibility of all new hires following an accepted job offer.