Quality Technician

Versa Pak Ltd.; Celina (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Versa Pak Ltd. in Celina, Ohio is seeking a Quality Technician – Production Support to help ensure product quality, proper documentation, and timely resolution of quality issues across production, shipping, and QA processes.

The role provides support for daily quality activities, SOP development, and corrective action documentation, with close collaboration to production leadership to drive continuous improvement on the shop floor.

Qualifications

• Experience in quality, production, manufacturing, shipping, or a related environment preferred.
• Strong attention to detail and ability to identify product defects and documentation errors.
• Ability to read, understand, and follow specifications, work instructions, labels, and production paperwork.
• Strong communication skills and ability to work with quality, production, shipping, supervision, and management teams.
• Ability to organize information, maintain accurate records, and support corrective action documentation.

Responsibilities

• Assist the Quality Improvement Manager with daily quality support activities and process improvements.
• Support creation and maintenance of SOPs, work instructions, and checklists.
• Perform facility walkthroughs to identify quality concerns and verify readiness.
• Review production paperwork for accuracy and update as needed.
• Assist with training related to quality procedures and documentation.

Skills

Attention to detail

Quality control

Documentation

Communication

Data entry

Job description

The Quality Technician – Production Support is responsible for assisting and supporting production, shipping, quality improvement, training, corrective action activities, and customer‑specific requirements. This role helps ensure product quality, accurate documentation, effective communication, and timely resolution of quality issues throughout the facility.

General Responsibilities:

• Assist the Quality Improvement Manager with daily quality support activities, documentation, process improvements, and new quality initiatives.
• Support the development, maintenance, and implementation of standard operating procedures, work instructions, one‑point lessons, checklists, and packaging specifications.
• Perform facility walkthroughs to identify quality concerns, verify production readiness, and support issue resolution.
• Review two‑hour production paperwork for accuracy, completeness, and discrepancies; remove outdated paperwork and ensure current documentation is available.
• Assist with two‑hour quality shift transitions, supervisor meetings, and communication of new implementations on the production floor.

Job Tasks:

• Respond to day‑to‑day production quality issues and help determine whether product meets quality specifications and requirements before production continues.
• Inspect, sort, and segregate products to determine acceptable and nonconforming material.
• Determine when labels and skid sheets need to be reprinted or updated and assist with relabeling and repackaging orders as needed.
• Support shipping by inspecting product condition, reworking damaged pallets, restacking products, and verifying customer‑specific pallet and packaging requirements.
• Assist with returned material by identifying what was returned, documenting quantities, evaluating product condition, reporting findings, and capturing photos upon arrival.
• Track in‑house scrap when it exceeds two hours’ worth of production and maintain accurate records for review.
• Track and maintain in‑house FDA scrap and returned PIR (Post Industrial Recyclable) FDA
• Support corrective action investigations by documenting incidents, identifying trends, and preparing information needed for management review.
• Work with production leadership to provide data and documentation that supports accountability and continuous improvement.
• Prepare trend summaries, charts, and reports to help managers identify recurring issues by shift, product, process, or department.
• Maintain the quality hold area daily, determine the status of held material, and identify remaining actions required for disposition.
• Complete daily additive tracking and maintain related documentation.
• Assist with training activities related to quality procedures, documentation requirements, inspections, and production support processes.
• Support trials and samples by verifying that product meets specifications, required paperwork is completed accurately, and materials are packaged appropriately for shipment.
• Help communicate quality expectations and new procedures for production and shipping personnel.
• Assist in safety culture inspections

Knowledge and Skills:

• Previous experience in quality, production, manufacturing, shipping, or a related environment preferred.
• Strong attention to detail and ability to identify product defects, documentation errors, and process concerns.
• Ability to read, understand, and follow specifications, work instructions, labels, checklists, and production paperwork.
• Strong communication skills and ability to work effectively with quality, production, shipping, supervision, and management teams.
• Ability to organize information, maintain accurate records, and support corrective action documentation.
• Basic computer skills, including the ability to enter data, maintain spreadsheets, and prepare simple reports or trend summaries.

Reporting Structure:

• The Quality Technician – Process reports directly to the Quality Improvement Manager
• In the event that the Quality Technician – Production Support is not present, Quality Improvement Manager, or Quality Tech – SQF will take his or her place.