Quality Technical Support Engineer

Hunter Recruiting; Orangeburg (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

Hunter Recruiting is seeking a Quality Technical Support Engineer to improve and maintain ISO 9001/ISO 14001 processes within a manufacturing environment. The role focuses on preventing quality issues, leading continuous improvement, and coordinating with customers and suppliers.

The candidate should have a engineering-related degree or diploma, plus experience in quality, lean, and project management. Knowledge of SPc, documentation control, and audits is a plus.

Qualifications

• Bachelor's degree or technical diploma in an engineering-related field.
• Experience in Quality Assurance, Production, Lean, and/or Engineering in manufacturing.
• Ability to present data, methods, findings, and remediation plans to audiences.
• ISO 9001/14001 training is an asset.
• Project management skills for scopes, schedules, and deliverables.

Responsibilities

• Support achievement of quality, safety, environment, productivity, lean, and cost metrics through CI initiatives.
• Develop QA, environmental, and safety procedures and training materials, including SOPs and work instructions.
• Operate within the Document Control system.
• Perform root cause analysis and corrective/preventive actions for non-conformances.
• Apply SPC, process mapping, control charts, DOE, lean, and process capability studies.
• Collaborate with customer and supplier Quality teams to align requirements and performance.
• Support internal and supplier development activities and maintain documentation.
• Review/approve docs for initial sample submissions (APQP, PPAP, ATP, etc.).
• Conduct internal audits and assist with external audits.

Skills

Quality Assurance

Lean Manufacturing

Six Sigma

Root Cause Analysis

Data Presentation

Project Management

Documentation

Education

Bachelor's degree or Technical Diploma in an engineering-related field

Mechanical Engineering preferred

Tools

SAP Business One

MS Office

SPC

Job description

The Quality Technical Support Engineer is responsible for improving, developing, and maintaining quality (ISO 9001), environmental (ISO 14001), LEAN, safety, continuous improvement, and technical processes within a manufacturing environment. This role works with internal and external customers and suppliers to identify and resolve quality-related manufacturing and productivity issues, ensuring corrective actions are implemented effectively and in a timely manner to reduce production waste and product quality concerns.

Quality Technical Support Engineer Responsibilities:

• Support achievement of key metrics, including quality, safety, environment, productivity, lean, cost, and employee development through process changes and continuous improvement activities.
• Develop quality, environmental, and safety procedures and training materials, and assist with implementation, including the review and development of Standard Operating Procedures (SOPs), Work Instructions, and Standard Work.
• Operate within the established Document Control system.
• Perform root cause analysis and implement corrective and preventive actions for non-conformances and process-related concerns, including customer, supplier, and internal process issues.
• Apply process improvement tools, including statistical process control (SPC), process mapping, control charts, design of experiments, lean methodology, and process capability studies.
• Work with customer and supplier Quality teams to connect operational requirements, capabilities, and performance.
• Support and lead internal and supplier development activities and ensure supporting documentation is maintained.
• Review and approve documentation for initial sample submissions, including APQP, PPAP, ATP, customer-specified documents, and other required documentation.
• Perform internal audits and support external audits.

Quality Technical Support Engineer Qualifications:

• Bachelor's degree or Technical Diploma in an engineering-related field; Mechanical Engineering is preferred.
• Experience in Quality Assurance, Production, Lean, and/or Engineering within a manufacturing setting is an asset.
• Ability to effectively present data, methods, findings, and remediation plans to broad internal and external audiences.
• Manufacturing auditing experience, including ISO 9001 and ISO 14001 training, is considered an asset.
• Technical writing skills related to SOPs and Work Instructions are considered an asset.
• Project management skills, including development of project scopes, specifications, schedules, timelines, and deliverables.
• Manufacturing environment experience is an asset.
• Relevant training may include ISO 9001/14001, internal auditing, Lean/5S, Six Sigma or equivalent, SPC, drawing comprehension, PPE, WHMIS, MS Office, and SAP Business One.