Quality Team Lead

Becton Dickinson NA; Covington (GA); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Becton, Dickinson, and Company (BD) is seeking an experienced Quality & Distribution Center professional in the United States to oversee quality focus areas such as Customer Claims, Shipping Audits, Quarantine, Holds, and Returns. The role requires coordinating with the Quality Supervisor/Manager and ensuring adherence to quality management procedures.

The position emphasizes training, audits, documentation control, and continuous improvement across the DC organization regionally.

Formación

• Minimum 5 years in Quality, Supply Chain, or Distribution Center operations
• ISO 13485 and 21 CFR 820 knowledge preferred
• Experience in medical device and/or pharmaceutical regulated industry
• Supervisory experience a plus
• Strong computer skills using Excel, Word and PowerPoint

Responsabilidades

• Coordinate quality focus areas: Customer Claims, Shipping Audits, Quarantine, and Returns
• Assist in preparing procedures, work instructions, and shipping papers
• Implement procedures for Customer Claims, Quarantine, Holds, Damages, and Recalled products
• Maintain audit records and compliance with Document and Record Control
• Train and mentor DC staff on QMS requirements and continuous improvement
• Prepare monthly management reports
• Act as Damage Subject Matter Expert and share best practices

Conocimientos

Communication skills

Problem solving

Organizational skills

Interpersonal skills

Educación

High School diploma

Associate Degree

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

Job Description

Shift: Week day Mon.-Fri. 7:00am-3:30pm

Responsibilities

• Provide direction and coordination to quality associate and quality clerks relative to specific quality focus areas - Customer Claims, Shipping Audits, Quarantine and Non-conforming Product (Holds, SIQ, Returns, Damage).
• Assist Quality Supervisor and/or Manager in preparing procedures, work instructions, shipping papers and any other duties assigned to meet requirements.
• Implement and monitor all procedures and processes as they relate to Customer Claims, Shipping Audits, Quarantine, Hold, Expired, Damages, Return Goods and Recalled product.
• Ensures the accurate and actionable audit, custom claims, product hold and quarantine processes and records for the making of decisions.
• Ensure compliance to Document and Record Control procedures.
• Responsible for assuring products are placard, stored and distributed in a manner that meets their product requirements and prevent unsaleable conditions prior to shipment to customers.
• Collaborates with functional process owners to train, mentor and/or facilitate QMS requirements and continuous improvement.
• Understand, track, and trend Quality department Key Performance Indicators.
• Review operating goals and standards on a daily basis to monitor achievement.
• Share best practices and tools to accelerate continual quality improvement into DC organization locally and across the region, initiating lessons learned and best practice concepts; to introduce proactive improvement and prevent recurrence of issues.
• Create and maintain documents in accordance with the Document Control Procedure, Work Instructions, Regulatory Compliance documentation, corrective action and other related forms and records.
• Participate in internal/external quality audits and report findings.
• Duties include creating monthly management reports, including internal and external reports.
• Damage Subject Matter Expert, providing feedback to DC personnel on damage standards and training as needed.
• Other duties as assigned.

Position Requirements

• Experience: A minimum of 5 years relevant experience in Quality, Supply Chain and/or Distribution Center operations, preferable in Medical Device and/or Pharmaceutical regulated industry.
• Supervisory experience a plus.
• Working knowledge and application of ISO 13485 and 21 CFR 820 preferred.
• Computer skills (Excel, Word, Power Point, etc.).
• Minimum of 2 years Material Handling Equipment experience.

Competencies

• Excellent communication, problem solving, organizational and interpersonal skills are essential.
• Ability to understand FDA, EPA, DOT and OHSA rules and regulations.
• Self-motivated and directed, requiring minimal supervision.
• Demonstrated ability to work in teams to obtain results is required.
• Effective skills in analytical thinking and problem solving required.

Education

• High School diploma required.
• Associate Degree preferred.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required SkillsOptional Skills.

Primary Work Location USA GA - Covington Global Dist Center

Additional Locations Work Shift