Quality Team Lead

Becton, Dickinson and Company; Covington (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Becton, Dickinson and Company is seeking a Quality/Distribution Center leader at the Global Dist Center in Covington, GA. The role directs quality staff across Customer Claims, Shipping Audits, Quarantine and Returns, ensuring compliance with QMS and regulatory requirements.

It includes training teams, analyzing KPIs, and driving continuous improvement. The position requires 5+ years in quality or distribution center operations, familiarity with ISO 13485 and 21 CFR 820, and proficiency with MS

Qualifications

• Minimum of 5 years relevant experience in Quality, Supply Chain and/or Distribution Center operations.
• Experience in Medical Device and/or Pharmaceutical regulated industry preferred.
• ISO 13485 and 21 CFR 820 knowledge preferred.
• Proficiency with computer tools (Excel, Word, PowerPoint).

Responsibilities

• Provide direction and coordination to quality associates and clerks on Customer Claims, Shipping Audits, Quarantine and Returns.
• Assist Quality Supervisor/Manager in preparing procedures, work instructions and shipping papers.
• Ensure compliance with Document and Record Control procedures.
• Maintain product placarding, storage and distribution to meet requirements.
• Train and mentor staff on QMS requirements and continuous improvement.
• Track and report Quality KPIs and monitor daily goals.
• Create monthly management reports and participate in audits.

Skills

Quality management

Communication skills

Problem solving

Team mentoring

Education

High School diploma

Associate Degree

Tools

Excel

Word

PowerPoint

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Shift

Week day Mon.-Fri. 7:00am-3:30pm

Responsibilities

• Provide direction and coordination to quality associate and quality clerks relative to specific quality focus areas – Customer Claims, Shipping Audits, Quarantine and Non-Conforming Product (Holds, SIQ, Returns, Damage).
• Assist Quality Supervisor and/or Manager in preparing procedures, work instructions, shipping papers and any other duties assigned to meet requirements.
• Implement and monitor all procedures and processes as they relate to Customer Claims, Shipping Audits, Quarantine, Hold, Expired, Damages, Return Goods and Recalled product Ensures the accurate and actionable audit, custom claims, product hold and quarantine processes and records for the making of decisions.
• Ensure compliance to Document and Record Control procedures.
• Responsible for assuring products are placard, stored and distributed in a manner that meets their product requirements and prevent unsaleable conditions prior to shipment to customers
• Collaborates with functional process owners to train, mentor and/or facilitate QMS requirements and continuous improvement.
• Understand, track, and trend Quality department Key Performance Indicators.
• Review operating goals and standards on a daily basis to monitor achievement.
• Share best practices and tools to accelerate continual quality improvement into DC organization locally and across the region, initiating lessons learned and best practice concepts; to introduce pro-active improvement and prevent recurrence of issues.
• Create and maintain documents in accordance with the Document Control Procedure, Work Instructions, Regulatory Compliance documentation, corrective action and other related forms and records.
• Participate in internal/external quality audits and report findings.
• Duties include creating monthly management reports, including internal and external reports.
• Damage Subject Matter Expert, providing feedback to DC personnel on damage standards and training as needed.
• Other duties as assigned.

Position Requirements Experience

• A minimum of 5 years relevant experience in Quality, Supply Chain and/or Distribution Center operations, preferable in Medical Device and/or Pharmaceutical regulated industry
• Supervisory experience a plus
• Working knowledge and application of ISO 13485 and 21 CFR 820 preferred
• Computer skills (Excel, Word, Power Point, etc.)
• Minimum of 2 years Material Handling Equipment experience

Competencies

• Excellent communication, problem solving, organizational and interpersonal skills are essential.
• Ability to understand FDA, EPA, DOT and OHSA rules and regulations
• Self-motivated and directed, requiring minimal supervision
• Demonstrated ability to work in teams to obtain results is required.
• Effective skills in analytical thinking and problem solving required

Education

• High School diploma required
• Associate Degree preferred

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills Optional Skills . Primary Work Location USA GA - Covington Global Dist Center

Global Dist Center Additional Locations

Work Shift

We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.