Quality Team Lead

BD; Covington (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

BD is a global medical technology leader focused on advancing health and transforming patient care. This role supports quality management in the Covington, GA distribution center, coordinating audits, claims and quarantines to ensure regulatory compliance.

Responsibilities include preparing procedures, maintaining records, and driving continuous improvement with cross-functional teams, aligned with ISO 13485 and 21 CFR 820 standards. High School diploma required; Associate degree preferred.

Qualifications

• Minimum 5 years in Quality, Supply Chain or DC operations, preferably in regulated medical devices/pharma.
• Supervisory experience a plus.
• Knowledge of ISO 13485 and 21 CFR 820 preferred.

Responsibilities

• Provide direction and coordination to quality staff on customer claims, shipping audits, quarantines, Holds and returns.
• Prepare procedures, work instructions and shipping papers as needed to meet requirements.
• Ensure compliance with Document and Record Control procedures.
• Maintain audit records for quality decisions and KPI tracking.
• Train and mentor DC personnel on QMS requirements and continual improvement.

Skills

Quality control

Documentation

Audits

Regulatory compliance

Education

High School diploma

Associate Degree

Tools

Excel

Word

PowerPoint

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Shift: Week day Mon.-Fri. 7:00am-3:30pm

Responsibilities:

• Provide direction and coordination to quality associate and quality clerks relative to specific quality focus areas – Customer Claims, Shipping Audits, Quarantine and Non-Conforming Product (Holds, SIQ, Returns, Damage).
• Assist Quality Supervisor and/or Manager in preparing procedures, work instructions, shipping papers and any other duties assigned to meet requirements.
• Implement and monitor all procedures and processes as they relate to Customer Claims, Shipping Audits, Quarantine, Hold, Expired, Damages, Return Goods and Recalled product
• Ensures the accurate and actionable audit, custom claims, product hold and quarantine processes and records for the making of decisions.
• Ensure compliance to Document and Record Control procedures.
• Responsible for assuring products are placard, stored and distributed in a manner that meets their product requirements and prevent unsaleable conditions prior to shipment to customers
• Collaborates with functional process owners to train, mentor and/or facilitate QMS requirements and continuous improvement.
• Understand, track, and trend Quality department Key Performance Indicators.
• Review operating goals and standards on a daily basis to monitor achievement.
• Share best practices and tools to accelerate continual quality improvement into DC organization locally and across the region, initiating lessons learned and best practice concepts; to introduce pro-active improvement and prevent recurrence of issues.
• Create and maintain documents in accordance with the Document Control Procedure, Work Instructions, Regulatory Compliance documentation, corrective action and other related forms and records.
• Participate in internal/external quality audits and report findings.
• Duties include creating monthly management reports, including internal and external reports.
• Damage Subject Matter Expert, providing feedback to DC personnel on damage standards and training as needed.
• Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE:

• A minimum of 5 years relevant experience in Quality, Supply Chain and/or Distribution Center operations, preferable in Medical Device and/or Pharmaceutical regulated industry
• Supervisory experience a plus
• Working knowledge and application of ISO 13485 and 21 CFR 820 preferred
• Computer skills (Excel, Word, Power Point, etc.)
• Minimum of 2 years Material Handling Equipment experience

COMPETENCIES:

• Excellent communication, problem solving, organizational and interpersonal skills are essential.
• Ability to understand FDA, EPA, DOT and OHSA rules and regulations
• Self‑motivated and directed, requiring minimal supervision
• Demonstrated ability to work in teams to obtain results is required.
• Effective skills in analytical thinking and problem solving required

EDUCATION:

• High School diploma required
• Associate Degree preferred

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA GA - Covington Global Dist Center

Additional Locations

Work Shift