Quality Systems Specialist / Technical Writer

The Cheesecake Factory; Rocky Mount (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Vacation and sick time

401K with company match

25%-35% discount when dining

Discounted cheesecake purchase program

Job summary

The Cheesecake Factory is looking for a Quality Systems Specialist / Technical Writer to support food safety and quality systems in Rocky Mount, NC. The role involves drafting and maintaining SOPs, preparing for audits, and collaborating with multiple teams to ensure compliance with both internal and external regulations. Candidates should have a strong background in HACCP principles and experience in food safety documentation. Preferred qualifications include a college degree in relevant sciences. The Cheesecake Factory offers vacation, a 401K match, and employee discounts.

Qualifications

• Strong understanding of HACCP principles and ability to identify food safety risks.
• Experience assisting with HACCP documentation or updates is a plus.
• Familiarity with food safety programs and maintaining organized documentation.

Responsibilities

• Draft, revise, and maintain SOPs, SSOPs, and Work Instructions.
• Support preparation for FDA inspections and audits.
• Assist with the development of training materials related to SOPs.

Skills

Strong understanding of HACCP principles

Experience with HACCP documentation

Familiarity with SQF requirements

Exposure to FSMA Preventive Controls

Proven experience writing SOPs

Ability to support PCQI activities

Education

College degree (Microbiology, Chemistry, Food Science, Chemical Engineering)

Job description

You may know us for our delicious cheesecakes… and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

The Quality Systems Specialist / Technical Writer plays a key role in supporting the development, maintenance, and control of the facility’s food safety and quality systems. This position is responsible for authoring, formatting, revising, and managing food safety documentation to ensure compliance with FDA, FSMA, GFSI, and customer requirements.

Working collaboratively with Quality Assurance, Operations, Sanitation, Maintenance, and Regulatory teams, this role ensures that written programs accurately reflect plant practices and are consistently audit ready.

You’ll thrive in this position if you are:

• Driven by Results: you're conscientious and persistent about delivering timely, high-quality deliverables. You perform all job functions safely while following instructions.
• Improvement Focused: you never turn off the thought "how can I do this better or faster?".
• Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction when priorities shift. You learn to perform new tasks as required for business needs and are willing to work various shifts and extended hours if necessary.

Here’s more of what you’ll get to do:

Documentation & Technical Writing

• Draft, revise, and maintain:
• SOPs, SSOPs, and Work Instructions
• Recall, Traceability, Food Defense, and Food Fraud plans
• Ensure documents are:
• Clear, concise, and easy to follow
• Aligned with current plant operations
• Written in compliance with regulatory and certification standards
• Convert technical and operational input into controlled, compliant documentation

Document Control & Records Management

• Version control, approvals, and distribution
• Removal of obsolete documents from use
• Record retention and archiving
• Ensure controlled documents are accessible to plant teams and auditors
• Support electronic document management or QMS platforms

Audit & Compliance Support

• Support preparation for:
• FDA inspections
• Customer and internal audits
• Compile audit evidence, binders, and documentation packets
• Track corrective actions and support CAPA documentation
• Assist with follow-up documentation and audit closeout activities

Training & Program Support

• Assist with development of training materials linked to SOPs and programs
• Ensure documentation supports effective onboarding and refresher training
• Help maintain training records and compliance documentation

Cross-Functional Coordination

• Work with Operations, Sanitation, Maintenance, and QA teams to:
• Verify procedures reflect actual practices
• Capture process changes and update documentation accordingly
• Support change management for new equipment, processes, or products

What we require:

• Strong understanding of HACCP principles and how they are used to identify and control food safety risks.
• Experience assisting with HACCP documentation, records, or plan updates is a plus.
• Solid familiarity with SQF requirements and food safety programs, with exposure to maintaining procedures, supporting audits, or keeping documentation organized and up to date.
• Strong exposure to FSMA Preventive Controls and food safety plans, either through coursework, certification, or on the job experience.
• Ability to support PCQI activities under guidance is preferred.
• Proven experience writing SOPs, work instructions, specifications, and food safety plans
• College degree preferred especially science based (Microbiology, Chemistry, Food Science, Chemical Engineering, etc.)

What We Prefer

• Experience in a Food Manufacturing environment (bakery experience a plus)

What we offer:

• Vacation and sick time
• 401K with company match
• 25%-35% discount when dining as a guest
• Discounted cheesecake purchase program

About the Company:

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.