Quality Systems Specialist/Technical Writer

The Cheesecake Factory Incorporated; Rocky Mount (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Vacation and sick time

Medical, Dental & Vision

401K with company match

25%-35% discount when dining

Discounted cheesecake purchase program

Job summary

The Cheesecake Factory Incorporated in Rocky Mount, NC, is hiring a Quality Systems Specialist to support food safety and quality systems development. The role involves authoring and managing food safety documentation, ensuring compliance with FDA regulations and GFSI standards. The ideal candidate will have a strong understanding of HACCP principles, experience in technical writing, and a relevant college degree. Benefits include medical, dental, vision coverage, and discounts for dining guests.

Qualifications

• Strong understanding of HACCP principles to identify and control food safety risks.
• Experience with HACCP documentation and records is a plus.
• Familiarity with SQF requirements and food safety programs.
• Proven experience in writing SOPs, work instructions, and food safety plans.

Responsibilities

• Draft, revise, and maintain food safety documentation.
• Support preparation for FDA inspections and audits.
• Assist in development of training materials linked to SOPs.
• Work with cross-functional teams to ensure compliance.

Skills

HACCP principles

Document Control

Technical Writing

Compliance Support

Cross-Functional Coordination

Education

Bachelor's degree in a relevant field

Job description

Compensation Range

$65,000 to $75,000 / Year

Position Overview

You may know us for our delicious cheesecakes and for being recognized by Fortune Magazine as one of the 100 Best Companies to Work For since 2014. What you may not know is that at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

The Quality Systems Specialist / Technical Writer plays a key role in supporting the development, maintenance, and control of the facility’s food safety and quality systems. This position is responsible for authoring, formatting, revising, and managing food safety documentation to ensure compliance with FDA, FSMA, GFSI, and customer requirements.

Working collaboratively with Quality Assurance, Operations, Sanitation, Maintenance, and Regulatory teams, this role ensures that written programs accurately reflect plant practices and are consistently audit ready.

You'll thrive in this position if you are:

• Driven by Results: you're conscientious and persistent about delivering timely, high-quality deliverables. You perform all job functions safely while following instructions.
• Improvement Focused: you never turn off the thought "how can I do this better or faster?".
• Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction when priorities shift. You learn to perform new tasks as required for business needs and are willing to work various shifts and extended hours if necessary.

Here’s more of what you’ll get to do:

Documentation & Technical Writing

• Draft, revise, and maintain:
  • SOPs, SSOPs, and Work Instructions
  • HACCP / Preventive Controls documentation
  • Environmental Monitoring Programs
  • Recall, Traceability, Food Defense, and Food Fraud plans
• Ensure documents are:
  • Clear, concise, and easy to follow
  • Aligned with current plant operations
  • Written in compliance with regulatory and certification standards
• Convert technical and operational input into controlled, compliant documentation

Document Control & Records Management

• Maintain document control systems, including:
  • Version control, approvals, and distribution
  • Removal of obsolete documents from use
  • Record retention and archiving
• Ensure controlled documents are accessible to plant teams and auditors
• Support electronic document management or QMS platforms

Audit & Compliance Support

• Support preparation for:
  • FDA inspections
  • SQF / BRCGS / FSSC audits
  • Customer and internal audits
• Compile audit evidence, binders, and documentation packets
• Track corrective actions and support CAPA documentation
• Assist with follow-up documentation and audit closeout activities

Training & Program Support

• Assist with development of training materials linked to SOPs and programs
• Ensure documentation supports effective onboarding and refresher training
• Help maintain training records and compliance documentation

Cross-Functional Coordination

• Work with Operations, Sanitation, Maintenance, and QA teams to:
  • Verify procedures reflect actual practices
  • Capture process changes and update documentation accordingly
• Support change management for new equipment, processes, or products

What we require:

• Strong understanding of HACCP principles and how they are used to identify and control food safety risks.
• Experience assisting with HACCP documentation, records, or plan updates is a plus.
• Solid familiarity with SQF requirements and food safety programs, with exposure to maintaining procedures, supporting audits, or keeping documentation organized and up to date.
• Strong exposure to FSMA Preventive Controls and food safety plans, either through coursework, certification, or on the job experience.
• Ability to support PCQI activities under guidance is preferred.
• Proven experience writing SOPs, work instructions, specifications, and food safety plans
• College degree preferred especially science based (Microbiology, Chemistry, Food Science, Chemical Engineering, etc.)

What We Prefer

• Experience in a Food Manufacturing environment (bakery experience a plus)

What we offer:

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• 25%-35% discount when dining as a guest
• Discounted cheesecake purchase program

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.