Quality Systems Lead – CAPA, Document Control

FedEx Supply Chain; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with company match

Tuition reimbursement

Holiday pay and accrued PTO

Medical, dental, vision benefits

Life insurance

Job summary

FedEx Supply Chain is seeking a Quality Management professional to lead the defined QMS area, ensuring robust processes, governance, and ongoing improvement. This role partners with cross-functional teams to support audits, regulatory inspections, and sustained compliance with customer and internal requirements.

The position emphasizes day-to-day execution, measurement of QMS performance, and training others on QMS requirements.

Qualifications

• Bachelor's degree in Quality, Engineering, Life Sciences, or a related field; 5 years of equivalent work experience may be considered.
• Experience independently managing one or more QMS elements.
• Strong working knowledge of quality systems, procedures, and regulatory expectations.
• Experience supporting audits and regulatory inspections.

Responsibilities

• Serve as the primary owner for assigned QMS processes (e.g., Document Control, CAPA, Change Control, Training, or similar).
• Establish, maintain, and continuously improve procedures, workflows, and controls for assigned QMS areas.
• Support day-to-day execution of assigned QMS processes, ensuring accuracy, timeliness, and compliance.
• Review, assess, and approve quality records, documentation, and actions within assigned authority levels.
• Monitor QMS performance metrics, trends, and risks related to assigned areas; drive corrective and preventive actions as needed.
• Provide guidance, training, and support to cross-functional teams on QMS requirements and best practices.
• Support internal, customer, and regulatory audits and inspections related to assigned QMS areas.
• Partner with Quality leadership and cross-functional stakeholders to support site and organizational quality objectives.
• Other duties as assigned.

Skills

Autonomy

Accountability

Ownership

Analytical skills

Problem-solving

Communication skills

Regulatory interpretation

Prioritization

QMS proficiency

Cross-functional collaboration

Integrity

Education

Bachelor's degree in Quality/Engineering/Life Sciences

Tools

eQMS platforms

Job description

FedEx Supply Chain is seeking a Quality Management professional to lead the defined QMS area, ensuring robust processes, governance, and ongoing improvement. This role partners with cross-functional teams to support audits, regulatory inspections, and sustained compliance with customer and internal requirements.

The position emphasizes day-to-day execution, measurement of QMS performance, and training others on QMS requirements.