Quality Systems Coordinator

thyssenkrupp; Kennesaw (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

thyssenkrupp in United States (Kennesaw, GA) seeks a Quality Assurance professional to support QMS, audits, and CAPA initiatives. You will act as the primary contact for customer quality concerns, investigate returns, and collaborate with cross-functional teams to drive improvements in product quality and safety.

The role emphasizes lean practices, documentation, and sustaining a culture of operational excellence within a warehouse setting.

Qualifications

• 2+ years in quality systems, quality assurance, or manufacturing
• Experience with ISO 9001 and/or AS9100/AS9120
• Root cause analysis and corrective action
• Experience handling customer quality concerns, complaints, or returns
• Strong communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office Suite
• Strong commitment to workplace safety

Responsibilities

• Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS)
• Conduct internal quality audits and assist with customer, registrar, and compliance audits
• Serve as a primary point of contact for customer quality concerns, complaints, and returns
• Investigate customer and vendor returns, perform root cause analysis, and communicate findings and resolutions
• Lead and support corrective and preventive action (CAPA) initiatives
• Track and document quality issues, audit results, and corrective actions
• Support Lean and continuous improvement projects
• Maintain visual management boards and quality documentation
• Partner with cross-functional teams to improve product quality, processes, and customer satisfaction
• Promote a culture of quality, safety, and operational excellence
• Work safely in a warehouse environment while adhering to all safety policies and procedures

Skills

Root cause analysis

CAPA management

Customer quality management

Communication skills

Organizational skills

Problem-solving

Microsoft Office

Safety awareness

Education

High School Diploma or GED

Post-secondary education preferred

Tools

Microsoft Office Suite

Job description

• Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS)
• Conduct internal quality audits and assist with customer, registrar, and compliance audits
• Serve as a primary point of contact for customer quality concerns, complaints, and returns
• Investigate customer and vendor returns, perform root cause analysis, and communicate findings and resolutions
• Lead and support corrective and preventive action (CAPA) initiatives
• Track and document quality issues, audit results, and corrective actions
• Support Lean and continuous improvement projects
• Maintain visual management boards and quality documentation
• Partner with cross-functional teams to improve product quality, processes, and customer satisfaction
• Promote a culture of quality, safety, and operational excellence
• Work safely in a warehouse environment while adhering to all safety policies and procedures
  

• Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS)
• Conduct internal quality audits and assist with customer, registrar, and compliance audits
• Serve as a primary point of contact for customer quality concerns, complaints, and returns
• Investigate customer and vendor returns, perform root cause analysis, and communicate findings and resolutions
• Lead and support corrective and preventive action (CAPA) initiatives
• Track and document quality issues, audit results, and corrective actions
• Support Lean and continuous improvement projects
• Maintain visual management boards and quality documentation
• Partner with cross-functional teams to improve product quality, processes, and customer satisfaction
• Promote a culture of quality, safety, and operational excellence
• Work safely in a warehouse environment while adhering to all safety policies and procedures
  

Required Qualifications

• High School Diploma or GED (post-secondary education preferred)
• Minimum 2 years of experience in quality systems, quality assurance, or a manufacturing environment
• Experience with ISO 9001 and/or AS9100/AS9120 quality standards
• Experience with root cause analysis and corrective action processes
• Experience managing customer quality concerns, complaints, or returns
• Strong communication, organizational, and problem‑solving skills
• Proficiency with Microsoft Office Suite
• Strong commitment to workplace safety

Preferred Qualifications

• Internal Auditor Certification
• ASQ Certified Quality Engineer (CQE) certification
• Customer‑facing quality experience
• Manufacturing, metals, or aerospace industry experience

• Internal Auditor Certification
• ASQ Certified Quality Engineer (CQE) certification
• Six Sigma Green Belt certification
• Customer‑facing quality experience
• Manufacturing, metals, or aerospace industry experience

Hiring Range: $50,000 - $60,000 annually, based on qualifications, experience, certifications, and overall fit for the role