Quality Support Specialist (1033)

Lutheran Services Florida, Inc.; Ruskin (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth (24/7 online access to Docs

Employee Assistance Program (EAP)

Employer paid life insurance (1X)

13 paid holidays + 1 floating holiday

Generous PTO starting at 16 days

403(b) with employer match or student‑

loan repayment reimbursement

Job summary

Lutheran Services Florida (LSF) seeks a Quality Support Specialist to collaborate with community partners, assist families with school-age children, and connect them to community resources and services. You will help orient new families and support programming at the Center.

Applicants should have a high school diploma and at least two years of experience with families; associate degree preferred. Proficiency in data entry and strong communication are essential.

Qualifications

• High School Diploma or equivalent required or higher.
• Associate degree preferred in Social Work or related field.
• Two years’ experience serving families preferred.

Responsibilities

• Coordinate and assist service partners or organizations serving Center members.
• Refer and link families to appropriate programs and community resources.
• Assist families with applications to community services and programs.
• Maintain records and input data into a database system.

Education

High School Diploma or equivalent

Associate degree preferred in Social Work or related field

Tools

Data Entry System

Attendance & Needs Tracking System

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Quality Support Specialist who wants to make an impact in the lives of others.

Purpose and Impact

The Quality Support Specialist is responsible for coordination and assistance with relevant duties as needed. The position will coordinate and assist contracted service partners or organizations using the facility who serve Center members. The position will be knowledgeable in community resources to provide referrals or guidance to families with school age children and provide follow up as necessary.

Essential Functions

• Coordinate and assist service partners or organizations using the facility who serve Center members
• Assist in development and implementation of family support programming
• Refer and link families to appropriate programs and community resources as needed
• Perform daily operating procedures
• Work to support Center and collaborative outcomes
• Orient new families to the Center services and environment
• Assist families with completion of applications to community services and/or programs
• Coordinate and facilitate Center-driven programming and events
• Document services, maintain records, complete reports, purchase supplies, input data into a data base system
• Provide families with referrals and follow-up
• Support partner agencies with program registration and follow-up
• Support the efforts of all CBFRC staff
• Ensure Center is a safe warm welcoming environment for all
• Follow all CBFRC Policies and Procedures
• Perform targeted outreach as needed
• Other duties as assigned

Other

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Understand the value and foundation of the Protective Factors framework
• Maintain cooperative working relationship with co-workers, supervisors, families, partners and the community
• Practice Family Support Principles
• Cross trained to perform daily operating procedures
• Participate in Center events and work to support contractual outcomes
• Obtain training in the Center data system: Attendance and Needs Tracking System and maintain member confidentiality
• Bilingual employees may be needed to review and/or translate (verbal or written communications)
• Attend mandatory trainings and perform other duties as assigned.

Physical Requirements

• Must have a high level of energy, positive attitude, adaptability to irregular hours.
• Work flexible hours to include some evenings and Saturdays

Education

High School Diploma or equivalent required. Associate degree in Social Work or related field preferred.

Experience

A minimum of two years’ experience in serving families.

Skills

The Specialist will be knowledgeable in community resources to provide referrals or guidance to families with school age children, providing follow up as necessary. A proven ability to work cooperatively with a variety of people. Knowledge of office equipment. Must have telephone skills and excellent communication skills.

Principal Accountabilities

• Reports to Center Manager
• Team player with co-workers and administrators
• Accurate complete and timely submission of required documents and reports
• Liaison to community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.