Center Manager (1007)

Lutheran Services Florida, Inc.; Tampa (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Lutheran Services Florida (LSF) is seeking a Center Manager to oversee the Children’s Board Family Resource Center program, supervising Intake Referral Specialists, Support Specialists, and Family Specialists.

You will lead daily Center operations, partner with the community, and ensure contract goals are met while promoting a supportive workplace culture and program excellence.

Qualifications

• Minimum 5 years supervisory experience and data system familiarity.
• Bilingual (English/Spanish) preferred in verbal and writing.
• Strong communication and leadership skills.
• Bachelor’s degree required in related field.

Responsibilities

• Provide overall management of program, administrative, financial, and operational systems for Center services.
• Lead day-to-day Center operations and coordinate with community partners.
• Monitor staff performance and ensure progress toward contract goals.
• Participate in policy formulation and CQI activities with the Director.
• Train and develop Center staff; recruit and engage an Advisory Council.
• Provide timely reports to funders on operations, services, and finances.

Skills

Supervisory experience

Bilingual (English/Spanish)

Communication skills

Program development

Education

Bachelor’s Degree in Social Work, Early Childhood Education or related field

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Center Manager who wants to make an impact in the lives of others.

Purpose and Impact:

The Center Manager will support the mission and purpose of the Children Board’s Family Resource Center program. Will assist the CBFRC Director by providing supervision and direction to Intake Referral Specialist, Support Specialist, and Family Specialists.

Essential Functions:

• Provide overall management of the programmatic, administrative, financial, and operational systems related to the provision of Center services
• Serves as the leader for day-to-day Center operational decision-making and as main point of contact for collaborating with community partners.
• Monitors daily operation of assigned staff to assure progression toward agency’s contract goals.
• Participates with CBFRC Director in formulation of agency policies, and with agency CQI activities.
• Meets regularly with CBFRC Director to review Center activities.
• Train and develop Center staff in skills to implement programs or events at the Center
• Recruit and facilitate an engaged Advisory Council to survey and guide both operations and services.
• Provide timely reports to Children’s Board, regarding operations, services, and finances
• Establish a respectful and supportive workplace environment; and elevating any issues or concerns to the CBFRC Director
• Attends Program meetings as required.
• Performs written employee evaluations for all assigned staff.
• Responds to staff and clients to ameliorate problems.
• Participates in recruitment, hiring and training of new employees.
• Work collaboratively with volunteers and community resources
• Provides community education and engagement through public presentations
• Develop and maintain relationships and partnerships with local programs
• Work flexible hours to include some evenings and Saturdays
• Other duties as assigned

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Performs all other duties within reason as assigned by CBFRC Director
• Understand the value and foundation of the Protective Factors framework
• Practice Family Support Principles
• Cross trained to perform daily operating procedures
• Participate in Center events and work to support contractual outcomes
• Obtain training in the Center data system: Attendance and Needs Tracking System and maintain member confidentiality
• Bilingual employees may be needed to review and/or translate (verbal or written communications)
• Attend mandatory trainings and perform other duties as assigned.

Physical Requirements:

Must have a high level of energy, adaptability to irregular hours, able to travel as needed.

Education:

Bachelor’s Degree in Social Work, Early Childhood Education or related field required.

Experience:

• Must have a minimum of 5 years supervisory experience and experience with required data systems.
• Bilingual (English/Spanish) preferred in both verbal and writing skills

Skills:

The Manager must possess a strength-based approach to family support service delivery and uses resources wisely. Demonstrated skills in developing programming to meet the unique needs of the community and Center members. The Manager has the capacity to apply knowledge in assessing situations, providing clear verbal/written communications, responding to incidents or crisis, and capacity to supervise/coach staff.

Principal Accountabilities:

• Reports to CBFRC Director
• Team player with co-workers, administrators and funders
• Accurate, complete and timely submission of required statistical data and reports is collected, processed, and submitted in a timely manner
• Adherence to agency policies and management practices
• Effective staff management and leadership.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.