Quality Support Specialist

Marvin-62abfd9; Grafton (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement savings match

Annual profit sharing

Giving at Marvin – volunteeropportunit

Brighter Days Fund

Wellbeing account

Better Living Day – paid day off

Job summary

Marvin is seeking a Quality Support Specialist to help maintain and improve the Quality Management System. You will administer document control, manage LMS, and support training compliance while assisting with audits and quality initiatives across the facility.

You will collaborate with multiple departments, ensure current procedures are accessible, and contribute to continuous improvement efforts in a manufacturing environment.

Qualifications

• High School diploma or GED preferred
• Experience in a manufacturing environment or prior quality experience preferred
• Strong communication and organizational skills
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook
• Experience managing multiple priorities and deadlines
• Strong attention to detail and accuracy
• Effective written and verbal communication skills

Responsibilities

• Serves as the primary resource for document control and LMS support
• Coordinates document revisions, approvals, releases, and record retention activities
• Assigns, tracks, and reports on required employee training and compliance status
• Supports internal and external audit preparation, documentation, and follow-up activities
• Maintains quality records and ensures documentation is accurate and accessible
• Assists with quality projects, investigations, corrective actions, and continuous improvement initiatives
• Partners with departments to support quality system requirements and compliance
• Identifies opportunities to improve document control and training effectiveness

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Education

High School diploma or GED

Tools

LMS

Microsoft Office

Job description

Job Overview

The Quality Support Specialist plays a key role in maintaining and improving the Quality Management System by administering document control processes, supporting employee training compliance, managing quality records, and assisting with audit readiness activities. This position serves as the primary resource for document control and Learning Management System (LMS) support, helping ensure that employees have access to current procedures, required training is completed, and quality system records are maintained accurately and efficiently. The role also provides administrative and technical support for quality initiatives, continuous improvement efforts, and compliance activities across the facility.

Highlights of your role

• Serves as the primary facility resource for document control processes and compliance.
• Administers and maintains the Learning Management System (LMS) from a Quality perspective.
• Coordinates document revisions, approvals, releases, and record retention activities.
• Assigns, tracks, and reports on required employee training and compliance status.
• Supports internal and external audit preparation, documentation, and follow-up activities.
• Maintains quality records and ensures documentation is accurate, current, and easily accessible.
• Assists with quality projects, investigations, corrective actions, and continuous improvement initiatives.
• Partners with departments across the facility to support quality system requirements and compliance.
• Identifies opportunities to improve document control, training effectiveness, and audit readiness.

You're a good fit if you have (or if you can)

• High School degree or GED preferred
• Experience in a manufacturing environment or prior quality experience preferred
• Enjoy flexibility and have strong communication skills
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Experience managing multiple priorities and deadlines.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [e-mail].