Quality Support Analyst

Booz Allen Hamilton; Honolulu (HI); Hybrid; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton is seeking a Quality Support Analyst to join the Program Management Office (PMO) supporting a geographically dispersed team. You will provide quality support and reporting, including collecting and compiling inputs for monthly status reports and performing quality checks.

You will also help prepare executive briefings and facilitate performance metric analysis. On the team, you’ll develop trackers, document quality processes, and contribute to program plans and SOPs.

Qualifications

• Experience gathering and organizing qualitative and quantitative inputs in Word/PowerPoint templates.
• Strong formatting and proofreading to correct grammar and punctuation.
• Experience developing trackers to monitor product and task status.
• Document quality processes and identify areas for improvement.
• Attention to detail with effective time and task management.
• Ability to perform QA reviews against requirements.
• Must be able to obtain a Secret clearance.

Responsibilities

• Collect and compile inputs for monthly status reports and executive briefings.
• Format and perform quality checks on deliverables.
• Gather inputs for regular program management reviews and trackers.
• Submit deliverables and gather performance feedback; analyze metrics.
• Contribute to program management plans, SOPs, and lessons learned.

Skills

Input collection & reporting

Quality formatting & proofreading

Tracker development

QA & process documentation

Attention to detail & time mgmt

Quality control & QA reviews

Secret clearance eligibility

Education

Bachelor's degree

Tools

Microsoft Word

PowerPoint

Job description

Join a culture of empowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

As a Quality Support Analyst, you'll be part of a dynamic Program Management Office ( PMO ) supporting a geographically dispersed team. You'll provide quality support and reporting, including collecting and compiling inputs for and preparing monthly status reports and formatting and performing quality checks. You will also collect and consolidate inputs for regular program management reviews and other executive-level briefings. You'll also assist with submitting deliverables, gathering performance feedback, and supporting the collection and analysis of performance met rics. You will contribute to a program management plan, standard operating procedures ( SOPs ) , and guides, as well as documenting lessons learned.

On our team, you’ll work with program leadership, project leads, and multiple stakeholders to implement quality management processes and tools and identify and recommend ways to improve efficiency and streamline operations.

At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our customers, so here you’ll have all the resources to succeed. This is a chance to influence a meaningful mission while growing your career.Work with us and help our defense customer achieve their goals as we help improve warfighter readiness.

Join us. The world can’t wait.

You Have:

Experience gathering and compiling qualitative and quantitative inputs and organizing them in prescribed Micro sof t Word and PowerPoint templates

Experience with detailed formatting and reviewing products to identify and correct grammar, spelling, and punctuation

Experience developing and using trackers to monitor status of products and tasks

Experience documenting quality processes and procedures and identifying areas for improvement

Ability to perform tasks that require strict attention to detail and effective time and task management

Ability to perform quality control and quality assurance reviews of documents against requirements

Ability to obtain a Secret clearance

Nice If You Have:

Ability to identify process improvements and recommend solutions

Ability to communicate effectively in verbal and written form with multiple stakeholders

Ability to establish and maintain effective working relationships

Possession of excellent organizational and task management skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Quality Support Analyst

The Opportunity:

As a Quality Support Analyst, you'll be part of a dynamic Program Management Office ( PMO ) supporting a geographically dispersed team. You'll provide quality support and reporting, including collecting and compiling inputs for and preparing monthly status reports and formatting and performing quality checks. You will also collect and consolidate inputs for regular program management reviews and other executive-level briefings. You'll also assist with submitting deliverables, gathering performance feedback, and supporting the collection and analysis of performance met rics. You will contribute to a program management plan, standard operating procedures ( SOPs ) , and guides, as well as documenting lessons learned.

On our team, you’ll work with program leadership, project leads, and multiple stakeholders to implement quality management processes and tools and identify and recommend ways to improve efficiency and streamline operations.

At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our customers, so here you’ll have all the resources to succeed. This is a chance to influence a meaningful mission while growing your career.Work with us and help our defense customer achieve their goals as we help improve warfighter readiness.

Join us. The world can’t wait.

You Have:

• Experience gathering and compiling qualitative and quantitative inputs and organizing them in prescribed Micro sof t Word and PowerPoint templates

• Experience with detailed formatting and reviewing products to identify and correct grammar, spelling, and punctuation

• Experience developing and using trackers to monitor status of products and tasks

• Experience documenting quality processes and procedures and identifying areas for improvement

• Ability to perform tasks that require strict attention to detail and effective time and task management

• Ability to perform quality control and quality assurance reviews of documents against requirements

• Ability to obtain a Secret clearance

• Bachelor's degree

Nice If You Have:

• Ability to identify process improvements and recommend solutions

• Ability to communicate effectively in verbal and written form with multiple stakeholders

• Ability to establish and maintain effective working relationships

• Possession of excellent organizational and task management skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.