Quality Supervisor - Parts/Kits

Pride Mobility & Quantum Rehab; Duryea (Luzerne County); On-site; USD 65,000 - 90,000; Full time

Job summary

Pride Mobility Products®/Quantum Rehab® seeks a hands-on QA supervisor to lead the Receiving Inspection team, ensuring safe, effective operations and adherence to quality metrics.

You will review reports, coordinate corrective actions, and work with Quality Engineering to improve procedures while maintaining Lean and 5S practices. Strong leadership and problem-solving are essential.

Qualifications

• At least 3 years of Quality Assurance experience.
• At least 2 years of reviewing and dispositioning nonconforming material.
• At least 3 years directing the work of other employees as a Lead or Supervisor preferred.

Responsibilities

• Supervise Receiving Inspection personnel inspecting and testing component parts, kits, and subassemblies to ensure safe, effective operations.
• Sort, inspect, test, and determine the disposition of rejected parts and components as needed.
• Identify out-of-tolerance conditions and coordinate corrective actions.
• Review nonconforming product and scrap data to identify unusual patterns and trends.
• Review and approve inspection reports completed by the Receiving Inspection team.
• Monitor and report KPIs to management.
• Coordinate priorities and staffing with Finished Goods Inspections to meet daily goals and provide leadership coverage as needed.
• Collaborate with Quality Engineering to develop and improve procedures, processes, work instructions, inspection plans, and reports.
• Participate in Material Review Board meetings and oversee scrapping of parts as authorized by the board.
• Assist Production with quality issues and coordinate third‑party rework, including documentation and costs charged back to suppliers.
• Determine disposition of production rejects and RTV items and enter records into ProductionWare (Matrix).
• Document shipping damage and record parts placed on Quality Hold in the appropriate database.
• Assist Manufacturing and Engineering in resolving process and operational concerns.
• Lead by example and promote open communication, trust, and a positive team environment.
• Help maintain clean, organized work areas and conduct regular safety audits.
• Ensure personnel complete required training in the Learning Management System (Litmos).
• Ensure compliance with FDA and OSHA requirements and Pride policies.
• Reinforce Lean principles and Visual Factory practices, including 5S and visual controls.
• Maintain administrative records for areas of responsibility.
• Develop objectives and measure outcomes to ensure goals are met.

Skills

Team player

Detail-oriented

Problem solving

Strong communication

Leadership

Multi-tasking

Coaching

Compliance awareness

Education

High School Diploma or GED

ASQ certification preferred

Tools

Height Gauges

Calipers

Micrometers

Durometer

Optical Comparator

Hand tools

Power tools

Job description

To directly supervise the Quality Receiving Inspection team to achieve maximum operational efficiency, meet or exceed all quality and productivity goals, and maintain compliance with organizational and regulatory requirements

RESPONSIBILITIES/DUTIES

• Supervise Receiving Inspection personnel inspecting and testing component parts, kits, and subassemblies to ensure safe, effective operations
• Sort, inspect, test, and determine the disposition of rejected parts and components as needed
• Identify out-of-tolerance conditions and coordinate corrective actions
• Review nonconforming product and scrap data to identify unusual patterns and trends
• Review and approve inspection reports completed by the Receiving Inspection team
• Monitor and report key performance indicators (KPIs) to management
• Coordinate priorities and staffing with Finished Goods Inspections and Conversions to meet daily goals and provide leadership coverage as needed
• Collaborate with Quality Engineering to develop and improve procedures, processes, work instructions, inspection plans, and reports
• Participate in Material Review Board meetings and oversee the scrapping of parts as authorized by the board
• Assist Production with quality issues and coordinate third‑party rework, including documentation and notification of costs charged back to suppliers
• Determine the disposition of production rejects and return‑to‑vendor (RTV) items and enter records into ProductionWare (Matrix)
• Document shipping damage and record parts placed on Quality Hold in the appropriate database
• Assist Manufacturing and Engineering in resolving process and operational concerns
• Lead by example and promote open communication, trust, and a positive team environment
• Help maintain clean, organized work areas, keep aisles and walkways clear, and conduct regular safety audits
• Assist with processing time‑off requests through the time management system while maintaining appropriate departmental staffing
• Ensure personnel complete required training on new and updated procedures in the Learning Management System (Litmos)
• Ensure compliance with Food and Drug Administration (FDA) and Occupational Safety and Health Administration (OSHA) requirements and Pride policies and procedures
• Reinforce Lean principles and Visual Factory practices, including 5S and visual controls
• Assist with maintaining required administrative records and documents for assigned areas of responsibility
• Assist Management with documenting and communicating objectives, positively impacting employee morale, motivating team members, conducting performance appraisals, addressing individual or group performance issues, and consistently enforcing company policies, procedures, best practices, and applicable law
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the annual CTPAT Security Training
• Assign, train, and develop employees based on experience and departmental goals
• Assist with developing goals and objectives, and measuring outcomes to ensure goals are met
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

• Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to:

• Multi‑task, problem‑solve, and prioritize in a fast‑paced working environment
• Guide, direct, and motivate staff
• Take initiative to get results without direct supervision
• Use inspection and measuring equipment (including but not limited to Height Gauges, Calipers, Micrometers, Durometer, Optical Comparator), hand tools, and standard power tools
• Apply measurement principles to specific problems in determining root cause analysis and preventative action
• Use mathematical skills in resolution of measurement related problems
• Read, interpret and follow instructions, policies, procedures, and process guidelines
• Lift/push/pull 40 lbs.

Must have:

• Relentless drive to achieve advancement and continuous improvement
• Strong emotional intelligence and collaboration
• A willingness to learn and/or adapt to new work methods
• Basic working knowledge of Microsoft Office Word and Excel
• Excellent presentation, verbal and written communication skills
• Strong leadership, development, and coaching skills
• Strong organizational skills to schedule tasks and develop realistic action plans while being sensitive to time constraints and resource availability
• Thorough knowledge of measurement tools and equipment needed to perform required tasks

PREFERRED SKILLS

• Basic working knowledge of Oracle preferred

REQUIRED EXPERIENCE

• At least 3 years of Quality Assurance experience
• At least 2 years of reviewing and dispositioning nonconforming material

PREFERRED EXPERIENCE

• At least 3 years of experience directing the work of other employees as a Lead or Supervisor preferred
• At least 3 years of Quality Assurance experience in a manufacturing related environment preferred
  REVISED EXPERIENCE
  • At least 3 years of experience directing the work of other employees as a Lead or Supervisor preferred
  • At least 3 years of Quality Assurance experience in a manufacturing related environment preferred
  • At least 1 year of experience utilizing six sigma or seven basic quality tools preferred
  • Current or previous successful employment experience with Pride Mobility Products Corporation preferred
  REQUIRED EDUCATION
  • High School Diploma or GED
  PREFERRED EDUCATION
  • American Society for Quality (ASQ) certification preferred
  REQUIRED QUALIFICATIONS
  • Must be legally authorized to work in the United States without sponsorship now, or in the future
  DETAILS
  • This job description is not intended to be all-inclusive
  • In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

  Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

  If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.